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March 7, 2024
The use of AI in chatbots has changed its role into one of the key tools in modern assistance strategies. Read more
March 2, 2024
Are you getting annoying junk or spam calls? Is this hampering your productivity? Well, spam calls are no exception in Read more
February 22, 2024
RCS messaging has a lot of buzz these days, and you might be wondering, what is RCS messaging, how does Read more
February 12, 2024
Virtual telephone numbers mean that a telephone number is not linked to a definite phone line. Unlike traditional landlines, they Read more
February 8, 2024
Good customer service means not just having helpful agents but also fixing customer issues quickly. If your business still uses Read more
February 2, 2024
API integration in contact centers refers to the seamless connection and communication between different software applications through API. It serves Read more
January 25, 2024
A Bulk Voice Call service is a useful tool for quickly reaching a large audience. It sends automated voice messages Read more
January 16, 2024
In any organization, various management levels exist, particularly in larger and more complex setups. Managing such structures can be challenging, Read more
January 15, 2024
WhatsApp is widely recognized as a leading messaging application in recent times. This has prompted businesses to view it as Read more
January 10, 2024
A Virtual Call Center (VCC), or Virtual Contact Center, is a flexible and modern version of a regular customer service Read more
January 5, 2024
Contact Center as a Service (CCaaS) is considered a reliable companion for businesses in the world of customer service. It's Read more
January 2, 2024
AI-powered marketing platforms provide smart solutions that help businesses understand audiences better. They produce valuable insights using AI, leading to Read more
December 26, 2023
An inbound call center, also referred to as an inbound contact center, assists businesses in providing communication support to all Read more
December 22, 2023
The PSTN also known as Public Switched Telephone Network, is a system that allows folks to make calls through wired Read more
December 18, 2023
Call center CRM software efficiently streamlines communication operations within an enterprise. Its ability to assist customers has made it exceedingly Read more
December 14, 2023
The rise in online searches for WhatsApp chatbot-related queries these days is no exception, as they have become an integral Read more
December 11, 2023
Call scheduling in call centers refers to the process of organizing and planning when employees will handle incoming and outgoing Read more
December 5, 2023
Custom phone numbers have become quite popular in today's business landscape due to their ease of use and accessibility. These Read more
December 1, 2023
Broadcast messaging is today’s marketing approach to connecting with the target audiences. This helps businesses facilitate smooth communication with customers. Read more
November 20, 2023
Businesses are increasingly considering WhatsApp channels as their primary mode of promotional strategy due to their capability to build meaningful Read more
November 15, 2023
Choosing a dependable (voice over internet protocol) VoIP service providers necessitates thorough research and a strategic approach. It's crucial to Read more
November 10, 2023
In our modern, rapidly evolving digital world, successful businesses need to keep up with changing communication methods to stay connected Read more
November 5, 2023
Auto Dialer software: Meaning, Types & Benefits Auto dialer software plays a crucial role in managing phone calls efficiently in Read more
November 2, 2023
Are you the owner of a growing business and satisfied with your current growth rate? If so, now is the Read more
October 13, 2023
A vanity number is a special type of phone number that is crafted to be easy to remember. These numbers Read more
October 9, 2023
Temporary phone numbers have become an integral part of today’s business communication, making it the cornerstone for businesses aiming to Read more
October 3, 2023
Cloud phone systems are designed to assist businesses in achieving their desired growth by offering them reliable options for business Read more
September 27, 2023
Businesses can use a cloud call center to manage the customer experience via text, email, phone calls, and social media. Read more
September 19, 2023
Taking care of business calls with a personal number can be annoying and not a good idea for your privacy. Read more
September 14, 2023
Wondering what is CRD and why it's important for businesses? CDR full form is Call Detail Records. It is designed Read more
September 10, 2023
What Are Push Notifications? Push notifications are short messages or alerts sent from mobile apps, websites, or servers to a Read more
September 6, 2023
Technological advancements are giving businesses a lot of chances to market their names and improve the customer experience. Among these Read more
September 2, 2023
Businesses use different digital channels to communicate with customers. Businesses with a low marketing budget must consider cost efficient methods Read more
August 25, 2023
The dynamics of the corporate environment have transformed mainly because of social media marketing. It has replaced traditional marketing, creating Read more
August 21, 2023
Business enterprises use automated predictive dialer software to streamline their calling process better, transmit data, and send verbal messages. Among Read more
August 10, 2023
Human dependence on smartphones is increasing day by day. It would not be an exaggeration to say that the modern Read more
August 3, 2023
The evolution of 5G (fifth-generation) wireless technology has been a significant development in the telecommunications industry, promising faster speeds, lower Read more
July 27, 2023
Customer-facing departments often manually dial numbers to interact with customers. An auto dialer can eradicate the monotonous task of manually Read more
July 18, 2023
MMS messaging is more engaging as it helps deliver multimedia messages in images, videos, and other formats. It’s a powerful Read more
July 14, 2023
Flexible communication solutions have gained immense popularity among businesses in recent years. Softphone systems are one of those solutions that Read more
July 7, 2023
Business marketing differs from consumer marketing. There are unique differences between the business and consumer markets regarding selling. You must Read more
July 2, 2023
The world of communication has evolved significantly over the past few decades. Our communication has completely transformed from landlines to Read more
June 28, 2023
Cloud telephony revolutionized the tech industry in ways you might not be aware of. You might not have an idea Read more
June 27, 2023
What Is Brand Awareness? Brand awareness denotes consumers' acquaintance with a brand's name, logo, or imagery. It signifies that a Read more
June 23, 2023
What is SIP Trunking and How it Works? SIP trunking is a digital approach to phone calls and communication that Read more
June 20, 2023
People now constantly communicate online via chat, social networking sites, email, video conferencing, and other means. Businesses need to give Read more
June 15, 2023
Unified communications and collaboration (UC&C) is primarily known as an assortment of software, program, or technology. It aligns enterprise communication Read more
June 14, 2023
A business journey entails several challenges, and experiencing low sales is one of them. Regardless of the proficiency of your Read more
June 10, 2023
ISDN stands for Integrated Services Digital Network. It is a telecommunications technology that was widely used in the past for Read more
June 7, 2023
WhatsApp has emerged as a prime mode of communication these days due to its smooth and interactive user interface. This Read more
June 2, 2023
What is IP Telephony? IP Telephony, also known as Voice over Internet Protocol (VoIP), is an IP based technology that Read more
May 27, 2023
UCaaS, a transformative acronym for Unified Communications as a Service. It represents the fusion of Internet-based telephony and messaging within Read more
May 23, 2023
Application-to-person messaging is becoming a popular way for businesses to communicate with customers, clients, and employees—and for good reason. SMS Read more
May 12, 2023
Chatbots have become vital to conversational marketing since they facilitate automated and personalized customer service. As more companies see the Read more
May 8, 2023
Today, connectivity is crucial for everyone. The telecommunications industry has played a crucial role in this transformation. Automation in the Read more
May 5, 2023
When you're operating a business, call routing may not be the first thing on your mind at the start of Read more
May 1, 2023
Today advanced technological developments have created a realm for smooth and flawless business communication. Introducing the Call Management System, a Read more
April 22, 2023
The business environment constantly evolves due to technological advancements, customer requirements, and remote workforces. Maintaining connectivity is critical; fortunately, businesses Read more
April 16, 2023
With the rise of digital transformation, cloud-based technologies are taking over traditional business operations. As businesses continue to progress and Read more
April 13, 2023
Introduction - How To Talk To Customers The way you communicate with clients continues to have a significant impact on Read more
April 8, 2023
What is PBX Phone System? All Business Owners Need to Know A private branch exchange, abbreviated as PBX, is a Read more
April 5, 2023
What is Voice Broadcasting? Voice broadcasting is a mass communication technique that delivers pre-recorded voice messages to a large audience Read more
April 1, 2023
The Internet of Things (IoT) or IoT technology is now a well-established technology that is constantly evolving and improving. Its Read more
March 28, 2023
Edge computing is a powerful distributed computing architecture that brings enterprise applications closer to the data sources like IoT devices Read more
March 25, 2023
The phone number you use for your business can reveal a lot about your company. It is a key method Read more
March 22, 2023
Establishing a strong bond with customers is a highly effective strategy for businesses to adopt. Unfortunately, this approach is frequently Read more
March 19, 2023
We can start businesses and sell products or services with little investment, even if hundreds of others are doing the Read more
March 16, 2023
Introduction: Artificial intelligence (AI) has become a global phenomenon in recent months. Despite its creative and beneficial nature, research suggests Read more
March 13, 2023
Introduction Data security is always a problem for many organizations, and finding a service provider who can provide excellent security Read more
March 10, 2023
With business-optimized text messages, text services are the easiest and most efficient way to reach your customers. Your SMS campaign’s Read more
March 7, 2023
Introduction What is a WhatsApp Business account? It's a separate WhatsApp account for your business, compared to the personal account you Read more
March 2, 2023
Introduction There are many ways for customer engagement, but which are the best? In this post, we'll explain the top Read more
February 23, 2023
SMS marketing refers to sending marketing messages via text message, a form of opt-in marketing requiring subscribers to sign up Read more
February 20, 2023
Introduction Cold calling is efficient for reaching new consumers. But what are the most effective cold calling techniques? In this Read more
February 18, 2023
Introduction Time is money for businesses. So why waste time dialing phone numbers manually when you can use a click Read more
February 14, 2023
Communications Platform as a Service (CPaaS) means a cloud-based solution that enables businesses to integrate voice, video, and messaging capabilities Read more
February 10, 2023
AI is the most transformative technology of our time. It has revolutionized traditional working methods and offers every sector the Read more
February 7, 2023
Ever since the launch of ChatGPT chatbot, the internet is in awe of it. It has the ability to answer Read more
February 6, 2023
Customer service has come a long way in recent years, but there are still plenty of ways to give a Read more
February 2, 2023
One-time passwords (OTP) are a highly effective way to improve business communication and collaboration security. They are a form of Read more
January 30, 2023
Communications Platform as a Service (CPaaS) represents a cloud-based solution that enables developers to seamlessly integrate real-time communication features into Read more
January 25, 2023
ChatGPT AI is a powerful and innovative language model that is transforming the modern business landscape. Developed by OpenAI, ChatGPT Read more
January 23, 2023
In today's fast-paced society, auto dialer software's are vital for making phone calls. They automate tedious and monotonous tasks to Read more
January 19, 2023
IVR, an "Interactive Voice Response system," is a vital part of any business today. IVR Calling system provide 24/7 client Read more
January 15, 2023
Most banking and financial institutions have embraced the benefits of mobile messaging, but most still need to explore its full Read more
January 12, 2023
Phone Number Masking is an advanced system that is designed to hide the sensitive information of businesses and customers by Read more
January 10, 2023
Customer Marketing Holiday sales offer brands a unique opportunity to prepare for the next year. Businesses need to adapt to Read more
January 7, 2023
WhatsApp, the most widely used communication app with two billion+ active users, allows its users to share text messages, multi-media, Read more
January 4, 2023
A sales funnel guides your customers to make the transaction when they are ready to buy. It offers all the Read more
December 30, 2022
WhatsApp API business has a lot of buzz these days and if you are thinking about WhatsApp API for business Read more
December 27, 2022
Introduction At some point in our lives, we all have got a telemarketing call from a company. Telemarketing is still Read more
December 22, 2022
Building excellent businesses today requires customer-centric practices and assistance. It's essential to understand how important customer experience is to your Read more
December 20, 2022
When establishing long-lasting relationships, brands know the significance and importance of customer experience (CX). Sixty-five percent of businesses want to Read more
December 18, 2022
The definition of a company's sales cycle can vary greatly depending on several factors. It includes the type of business, the market Read more
December 16, 2022
How does a business become successful? Is it the policy, strategy, customer relationship, or product/service? Whatever the answer, we can Read more
December 15, 2022
Direct Inward Dialing (DID) offers a remedy to the challenges posed by automated call menus, fostering more direct connections by Read more
December 13, 2022
Financial technology, a.k.a. fintech, describes new technology that seeks to advance and mechanize the delivery and use of financial and Read more
December 9, 2022
Improving sales productivity and performance is the biggest challenge for sales leaders to crack. Sales reps are spending too much Read more
December 7, 2022
Getting potential inbound leads is an absolute win for businesses. Offering instant assistance to all your customers is one of Read more
December 4, 2022
5G is the 5th generation cellular network. It is the latest version of global wireless networks after networks like 1G, Read more
November 30, 2022
Customer engagement has been a prime concern for enterprises of all sizes for decades. Companies adopt engagement marketing tactics and Read more
November 28, 2022
When you experience cellular service issues, try to hold your smartphone to the ceiling, avoid certain workplace areas, and stick Read more
November 18, 2022
In the modern world of buying and selling, every business owner looks for the right answer to the question: how Read more
November 15, 2022
The cloud is changing how people collaborate, communicate, and do business in today's digital world. The cloud has driven innovations Read more
November 14, 2022
Enhanced user experience is something that all business enterprises prefer to do to serve their customers and improve their customer Read more
November 12, 2022
With the onset of the digitalized market in India, things have become easily accessible, and Telephonic communication with people far Read more
November 10, 2022
Technological advancements continuously upgrade traditional processes that used to be very hectic and slower earlier. Today we have the liberty Read more
November 9, 2022
We all will accept that the Internet is a revolutionary invention for humanity. It not only offers an advanced methodology Read more
November 8, 2022
Every business entity in India must send messages to accomplish its marketing purposes. Gone are the days of mono-channel marketing. Read more
November 6, 2022
In the dynamic landscape of digital marketing, lead generation stands as a cornerstone for businesses striving to expand their reach Read more
November 5, 2022
Inbound and outbound calls are vital for every customer service. Call centers of all sizes need to record, track, and Read more
November 2, 2022
Are you in search of a CRM system that seamlessly incorporates WhatsApp integration, or are you interested in integrating WhatsApp Read more
October 25, 2022
We always transmit messages to others. People used to only be able to talk to each other through letters, but Read more
October 14, 2022
Session Initiation Protocol, or SIP, is a signaling protocol used in Voice over IP (VoIP) and other real-time applications. It Read more
October 10, 2022
Businesses make critical decisions when it comes to selling products and services, presenting brands and values, and serving customers. A Read more
October 7, 2022
Companies and organizations use many ways to communicate with their valued customers regarding a product or service. Reminder massage is Read more
September 29, 2022
As a business owner, you constantly seek new methods to promote your products or services and attract more customers. SMS Read more
September 27, 2022
With the rise of customer service concepts and serving customers through voice channels, phone calls have become a part and Read more
September 26, 2022
What is SMS Verification? With SMS verification, you can authenticate the identity of a user. This service is widely used Read more
September 22, 2022
WhatsApp is the world's most popular messaging service, with over 2 billion users. Almost all your customers are using WhatsApp Read more
September 19, 2022
Modern customers prefer conversations with organizations not transactional relationships. They can opt for any communication mode. But the voice is Read more
September 16, 2022
Organizations need to deal with higher call volume; that's why they set up their dedicated call centers or take help Read more
September 15, 2022
Conversational AI Introduction Customers now want digital assistance, instant gratification, quick responses, and customized experiences from the businesses they support. Read more
September 14, 2022
Calls are the prime mode of communication these days. They are an effective and reliable communication source; we can simply Read more
September 11, 2022
The idea of robots taking over the world seems blurred and impossible, and it just appears as a fictional plot Read more
September 9, 2022
Many businesses use missed call services for various reasons, like allowing customers to ask for a callback, getting customer feedback, Read more
September 8, 2022
What is IVR? IVR is an automated method for callers to engage with a computerized system. In the past, interactive Read more
September 7, 2022
Communication is a power that can turn back the clock; the only need is to understand how to use it. Read more
September 6, 2022
Do you remember when telephone call rates used to be very high, and we often got missed calls from our Read more
August 31, 2022
Text messaging has driven communication since its inception. Even though the first text message was probably sent more than two Read more
August 29, 2022
Advanced communication facilities have changed the way we communicate. Today calling devices have become an essential part of our lives. Read more
August 24, 2022
Virtual phone numbers are today's advanced interaction channels that allow communication with anyone worldwide using internet-connected devices. Therefore, it is Read more
August 16, 2022
Businesses send a one-time password (OTP) and SMS text to the user's phone as part of the SMS OTP verification Read more
August 8, 2022
Whatever the industry or market in which your business operates, it must provide clients with a simple and effective method Read more
July 8, 2022
Experiencing high call volumes is the reflection of your expanding customer base. While handling customers’ inquiries, it’s essential for you Read more
June 20, 2022
IVR solution or IVR (Interactive voice response) is an automated phone system enriched with multiple features that help businesses grow and Read more
May 3, 2022
Bulk SMS services help businesses target large client bases within a few seconds. These services are quite helpful for startups Read more
April 18, 2022
For many businesses, outbound calls are the primary method for agents to interact with customers. Hence, it is crucial to Read more
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