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What Is A Virtual Number?

A virtual phone number operates without a physical location or phone line. It works over the Internet and is programmed to route incoming calls to a pre-selected telephone number chosen by the client. Businesses commonly use these numbers to establish a local presence for sales or support and connect with their customers. 

One of the key benefits of virtual number is the freedom from on-site technology and hardware, which enables businesses to assist customers with just an Internet connection. Businesses require a reliable internet connection to use hosted phone numbers across India, which is why they buy virtual numbers from reliable service providers.

Why Do Businesses Buy A Virtual Number?

Businesses purchase virtual phone numbers for various reasons listed below:


A virtual phone number helps businesses build a trustworthy image in the eyes of customers by providing a separate phone number for business communications.

Geographic Flexibility

A virtual phone number allows businesses to have a local presence without being physically present in any specific area or country. This can help businesses expand their customer base and appear more accessible to potential customers.

Cost Savings

Virtual phone numbers can be more cost-effective than traditional phone lines because they do not require hardware or installation fees and may offer lower rates for international calls.

Call Management

Virtual phone numbers often come with features such as call routing, call forwarding, voicemail and automated attendants. These features benefit businesses and help them manage their calls and provide better customer service.

Data Analytics

Virtual phone numbers provide businesses with call data analytics, including call volume, duration, and recordings. This can help businesses make informed decisions about their communication strategies and improve customer service.

What Is The Difference Between Virtual Number & IVR Number?


Both virtual numbers and IVR numbers serve a similar purpose. the key difference is that IVR numbers use automated voice technology to route callers to the appropriate destination, while virtual numbers can simply forward calls to a different phone number. 

For example, a virtual contact center business based in Kolkata can obtain a virtual phone number with a Noida area code. When customers in Noida call this number, the call is automatically forwarded to the business’s Kolkata office, allowing them to connect with potential customers in different regions easily.


On the other hand, an IVR (Interactive Voice Response) number is a type of virtual number that uses an automated phone system to interact with callers and route their calls to the appropriate destination. 

For example, a customer calling a bank’s IVR number might be asked to enter their account number or select from a menu of options to access different services, such as checking their balance, making a payment, or speaking with a customer service representative.

Benefits Of Virtual Number Solution

Connect virtually and communicate globally with Fonada’s advanced virtual number solutions

Call Tracking

Easily track customer interactions and evaluate process quality through call recording and analysis.

Setup Cost

Our solution helps businesses to save money by eliminating costly on-premise hardware setup and maintenance costs.

Manage Business
With Virtual Numbers

Instantly route any calls from customers to your preferred number and help them to connect with the appropriate specialist through a multi level IVR menu.

Customer Support

With a single virtual number, businesses enable customers to connect with them for their queries without hassle.


Improve efficiency by handling multiple calls efficiently, tracking conversations in real-time, and gaining complete insights into incoming calls.


Expand your reach with virtual phone numbers that have different area codes, giving you geographic flexibility.


Provide a personalized experience to your callers with self-answer and virtual receptionist features of IVR, making it seamless for them to connect with you.


Our pay-as-you-go, scalable solution is cost-efficient, allowing you to only pay for what you use.

Establish A Local Presence
For Sales Or Support

Establish a local presence for sales or support, irrespective of the geographic region, with the help of virtual numbers.

Integrity Of
The Information

All customers’ information and data are routed through one number, ensuring data security.

How To Buy Virtual Number In India?

Here are the steps to buy Indian virtual number

Stage 01

Choose a virtual number provider that suits your needs and budget.

Stage 02

Select a number that meets your requirements, such as a toll-free or local number.

Stage 03

Provide your business details and documents required for verification.

Stage 04

Choose a payment plan and complete the payment process.

Stage 05

Once the payment is verified, you will receive the virtual number activation details.

Stage 06

Configure the virtual number settings and start using your virtual number.

Use Cases Of Buying A Virtual Phone Number For Businesses


Customer Support

With the help of a virtual phone number, businesses can easily set up a dedicated support line to assist customers with their queries and issues. For example, a small-scale business may not have enough resources to run a full-fledged line in every city to attend to customer queries across India. But virtual phone numbers enable them to create remote customer support for their products or services. This can help improve customer satisfaction by providing a direct line of communication for customers to ask questions or resolve issues.


Marketing Campaigns

Virtual numbers are very effective for running marketing campaigns such as advertising, direct mail, or email campaigns. For example, a real estate agent may use a virtual phone number in their marketing strategy to allow potential clients to call for more information about a property.


Local Presence

A virtual phone number helps businesses to establish a local presence in different regions. For example, a business operating in multiple cities may use virtual phone numbers with area codes for each city to build a local presence and trust with customers.


Remote Work

Virtual phone numbers can be used to enable remote working for employees. For example, a business can work efficiently with employees who work from home or travel frequently by using virtual phone numbers.


Conference Calls

Virtual phone numbers can be used to set up conference calls with multiple participants. For example, a business might use a virtual phone number to host weekly conference calls with team members or hold virtual client meetings.



Virtual phone numbers are highly preferred alternatives to protect personal privacy. For example, a freelancer or consultant may use a virtual phone number to keep their personal phone number private while still being able to communicate with clients.

Why Choose Fonada To Buy Virtual Number In India?

Fonada’s virtual number service has some unique features that make it stand out from the crowd

Unlimited Calling Channels

No more call waiting. Efficiently answer high call volume by using our unlimited calling channels.

Instant SMS/Email Alerts

Keep all your agents are informed about received and missed customer calls by sending alerts through SMS and email.

IVR Integration

Empower your customers with a seamless calling experience every time they connect with you by utilizing our IVR-powered virtual number solution.

Call Recording

By utilizing an automated call recording feature, you can easily record calls, monitor the quality of customer service, and make informed business decisions.

Call Routing

Smartly route incoming calls to the right agents and departments using the customizable call routing feature.


Customize the system to complete the needs of your business.

Call Forwarding

Enable call forwarding to preferred numbers based on your needs.

Parallel Ringing

Employ virtual numbers to ensure that agents do not miss any calls.

Frequently Asked Questions

Can I buy virtual mobile number in India?

Yes, it is possible to purchase virtual phone number in India. Simply, select a reliable service provider such as Fonada and talk to the experts to choose the plan that best suits your needs.

How to buy virtual phone number?

There are several ways to buy virtual phone number in India. Here are some steps that you can follow:

  • Search for a reliable Indian virtual number provider like Fonada that offers Indian virtual numbers.
  • Check the pricing and plans
  • Register an account on their website
  • Choose the Indian virtual number you want to buy.
  • Provide the necessary details and documentation required for the registration process.
  • Complete the payment process using the payment method provided by the virtual phone number provider in India.
  • Once payment is confirmed, you will receive the virtual number along with instructions on how to use it.

To choose a trustworthy virtual phone provider in India, it is essential to conduct your own research by reviewing user feedback and evaluating the credibility of service providers before selecting a service.

How can I get a free virtual number?

Choosing a free virtual number service can harm your reputation due to lags and service issues. Therefore, it’s always advisable to opt for services from trusted providers. Additionally, these services are budget-friendly, so you don’t have to pay a hefty amount for them.

Can a business purchase multiple virtual numbers?

Yes, businesses may purchase multiple virtual phone numbers. It depends depending on their needs.