Stage1:
Customers who call a company’s local or toll-free number hear a recorded message.
Stage2:
Customers may choose a menu by dialing a number to resolve issues or live agent help.
Stage3:
Interactive voice response systems enable consumers to speak instead of pushing a button.
Stage4:
Outbound calls work the opposite way around. The automated messaging system plays a recorded message or connects the caller to an agent once it recognizes a voice. Otherwise, it uses Auto leave voicemail.