Start Your 30 Days Free Trial

Enhance Customer Experiences With the Best IVR Solution Providers in India

Sign up in Seconds

What is Multi-Level IVR (Interactive Voice Response)?

Multi-Level Interactive Voice Response (IVR) is a highly advanced automated telephony system that is designed to respond to human voice and keyboard inputs with prerecorded voice messages. IVR systems automatically route customers’ incoming calls to the most suitable agents based on their inputs. 

By integrating the IVR number into your cloud telephony system, you can easily handle large volumes of calls. The system enhances the identification, segmentation, and routing processes of all the incoming and makes the business call flawless.

Features of Multi-Level IVR Solutions

Easy CRM Integration

Enhance your business productivity with an intelligent plug-n-play IVR solution. Simply integrate your existing CRM software for easy access.

Multi-level IVR

With Multi-level IVR, leverage auto-receptionist and self-help features for intelligently-designed call flows.

Multilingual Support

Offer multilingual support to customers with customized English, Hindi, and regional custom messages.

Intelligent Call Routing

Intelligently routes every caller to the right department & decreases customer wait time.

Customizable Menu

Customize the incoming call flow with a dedicated menu, sub-menu, and categories to navigate your customers to the right department.

Call Recording

Real-time call recording helps you to maintain quality standards.

24 x7 Customer Support

Offer 24x7 support to your customers and resolve their queries instantly.

Why Do Businesses Need IVR?

IVR technology help enterprises to deal with a large number of inbound callers by routing them to the right department or agent instead of relying on agents who may face difficulties in handling massive call volume. With the help of this advanced telephony solution, organizations boost customer service efficiency, answer multiple incoming concurrently, boost customer satisfaction, and uplift customer experience.

How Do Businesses Benefit From Multi-Level IVR Solutions?


Automate Customer Care

Auto-receptionist and self-help features enable callers to get their queries answered without interacting with a human operator.


Enhance Brand Image

The IVR’s brief message conveys the company’s approach toward customers’ queries and allows them to connect with experts for better assistance. 


Collect Feedback

IVR system helps you to conduct surveys and opinion polls to collect important information.


After-Hours Customer Support

Prerecorded messaging and calls keep your business running even after office hours and help you resolve customers’ queries efficiently.


Personalized Experience

Customize your IVR flow and messaging based on callers’ region, transaction history, or other relevant factors.


Engage customers in Real-Time

Customer involvement is necessary to retain clients in your business’s orbit. IVRs may help your firm create a customer interaction platform.

Your Trusted & Reliable IVR Service Provider In India

Why choose Fonada for Multi-Level IVR Solution?

Instant Setup

With our instant installation process, you can connect with your customers in no time.


Fonada offers fully developed cloud telephony solutions at the most cost-efficient price.

Real-Time Reporting

Track your call center activities in real-time using our intelligent dashboard.

Superior Quality

We offer high-quality cloud telephony services at the most affordable rates and ensure success rates, voice quality, and reduced latency.

User-Friendly Portal

With our user-friendly portal manage and monitor calls easily.

24×7 Improved Customer Support

We are available 24×7, you can connect with us via phone, email, and Twitter.

Enhance Customer Experiences With the Best Multi-Level IVR Solution Providers in India