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What is IVR (Interactive Voice Response)?
Interactive Voice Response (IVR) is a highly advanced automated telephony system that is designed to respond to human voice and keyboard inputs with prerecorded voice messages. IVR systems automatically route customers’ incoming calls to the most suitable agents based on their inputs.
By integrating the IVR number into your cloud telephony system, you can easily handle large volumes of calls. The system enhances the identification, segmentation, and routing processes of all the incoming and makes the business call flawless.
Features of IVR Solutions
Easy CRM Integration
Enhance your business productivity with an intelligent plug-n-play IVR solution. Simply integrate your existing CRM software for easy access.
With Multi-level IVR, leverage auto-receptionist and self-help features for intelligently-designed call flows.
Offer multilingual support to customers with customized English, Hindi, and regional custom messages.
Intelligent Call Routing
Intelligently routes every caller to the right department & decreases customer wait time.
Customize the incoming call flow with a dedicated menu, sub-menu, and categories to navigate your customers to the right department.
Real-time call recording helps you to maintain quality standards.
24 x7 Customer Support
Offer 24x7 support to your customers and resolve their queries instantly.
Why Do Businesses Need IVR?
IVR technology help enterprises to deal with a large number of inbound callers by routing them to the right department or agent instead of relying on agents who may face difficulties in handling massive call volume. With the help of this advanced telephony solution, organizations boost customer service efficiency, answer multiple incoming concurrently, boost customer satisfaction, and uplift customer experience.
How Do Businesses Benefit From IVR Solutions?
Automate Customer Care
Auto-receptionist and self-help features enable callers to get their queries answered without interacting with a human operator.
Enhance Brand Image
The IVR’s brief message conveys the company’s approach toward customers’ queries and allows them to connect with experts for better assistance.
IVR system helps you to conduct surveys and opinion polls to collect important information.
After-Hours Customer Support
Prerecorded messaging and calls keep your business running even after office hours and help you resolve customers’ queries efficiently.
Customize your IVR flow and messaging based on callers’ region, transaction history, or other relevant factors.
Engage customers in Real-Time
Customer involvement is necessary to retain clients in your business’s orbit. IVRs may help your firm create a customer interaction platform.
Your Trusted & Reliable IVR Service Provider In India
Why choose Fonada for IVR Solution?
With our instant installation process, you can connect with your customers in no time.
Fonada offers fully developed cloud telephony solutions at the most cost-efficient price.
Track your call center activities in real-time using our intelligent dashboard.
We offer high-quality cloud telephony services at the most affordable rates and ensure success rates, voice quality, and reduced latency.
With our user-friendly portal manage and monitor calls easily.
24×7 Improved Customer Support
We are available 24×7, you can connect with us via phone, email, and Twitter.