INTERACTIVE
VOICE RESPONSE (IVR) SYSTEM FOR BUSINESSES
The Ultimate Solution for Identifying and Routing Every Call to the Best Suited Agent Based on Caller Input
![IVR System for Businesses IVR System for Businesses](/uploads/img/IVR system/IVR system header.png)
What Is IVR Phone System?
IVR Phone System (Interactive Voice Response Phone System) is an automated telephony architecture that allows businesses to interact with customers through pre-recorded voice messages and touch-tone keypad inputs.
The IVR Phone System plays a pre-recorded message that guides callers to select an option or enter information via the keypad. With each caller’s input, the IVR system can provide relevant information, transfer the call to the appropriate agent or department, or even perform a transaction. IVR Phone System is commonly used by businesses to handle a large volume of calls, deliver exceptional customer service, and streamline overall operations.
![Cloud Call Center What is IVR Phone System](/uploads/img/IVR system/What is IVR.png)
![What is Cloud Call Center Types Of IVR Systems](/uploads/img/IVR system/Types of IVR.png)
What Are The Different Types Of IVR Systems?
![Features of Cloud Call IVR For Self-Service](/uploads/img/IVR system/self-service 1.png)
IVR For Self-Service
An automated IVR system, also known as an IVR (Interactive Voice Response), enables businesses to handle large call volumes at a reduced expense. It can recognize and direct callers, as well as resolve their inquiries without having to transfer them to a human agent. Calls are transferred to live agents solely when the caller demands additional support.
![International Number Hosted IVR](/uploads/img/IVR system/Hosted IVR.png)
Hosted IVR
Implementing an IVR phone system on a cloud-based software platform allows businesses to access the IVR application online. This facilitates the provision of round-the-clock customer service, even outside of standard office hours, leading to enhanced customer loyalty and improved satisfaction rates.
![Call Control Agent-Assisted IVR](/uploads/img/IVR system/agent assisted IVR.png)
Agent-Assisted IVR
IVR software can assist a contact centre in maximising its operational efficiency while ensuring consistent customer service. The software enables agents to dynamically direct pre-recorded messages to initiate a conversation with customers without disclosing the agent’s involvement to the customer, resulting in optimized cost-effectiveness.
![Calls Answer Rate How IVR System Works](/uploads/img/IVR system/How does IVR system.png)
How Does IVR System Work?
Stage 01
The caller dials the IVR phone number, typically a toll-free or local number.
Stage 02
The IVR system is designed to answer the call and play a pre-recorded message that provides instructions to the caller.
Stage 03
The caller selects an option by pressing a number on their phone keypad or speaking a command.
Stage 04>
The IVR phone system processes the caller's selection and performs the appropriate action to solve his queries and issues.
When Do Businesses Use An IVR Number?
![Sticky Agent Concept Automate Customer Care](/uploads/img/IVR system/automated customer care.png)
Automate Customer Care
Offer self-service options to callers by automating common queries.
![Collect Feedback Collect Feedback](/uploads/img/IVR system/collect feedback.png)
Collect Feedback
An IVR system can effectively gather callers’ feedback or run a survey.
![After-Hours Customer Support After-Hours Customer Support](/uploads/img/IVR system/After hours Customer Support.png)
After-Hours Customer Support
Play a pre-recorded message stating that the office is closed during post office hours.
![Inbound Call Personalised Experience](/uploads/img/IVR system/Personalised experience.png)
Personalised Experience
Customise your IVR flow and messaging with the IVR system based on callers’ region, transaction history, or other relevant factors.
![OutBound Call Reduce Operational Costs](/uploads/img/IVR system/Reduce operational.png)
Reduce Operational Costs
IVR systems replace a receptionist or customer service representative by answering calls and routing them to the appropriate agents.
![Blended Call Center Improve First Call Resolution](/uploads/img/IVR system/improve first call resolution.png)
Improve First Call Resolution
Automated IVR system enhances customer satisfaction and minimises call transfers by directing callers to the most suitable department and proficient agent for their queries.
![Omni-Channel Use an IVR Number System](/uploads/img/IVR service/how to IVR number.png)
![Virtual Assistant Fonada IVR Service](/uploads/img/IVR system/About fonada ivr service.png)
About Fonada’s IVR Service
![Types of Cloud Call Center Customised IVR Call Flow](/uploads/img/IVR system/customised ivr call flow.png)
Customised IVR Call Flow
![How Does Fonada Call Center Works Drag And Drop IVR Designer](/uploads/img/IVR system/drag-and-drop 1.png)
Drag And Drop IVR Designer
![Customer Service Personalised Prompts](/uploads/img/IVR system/personalised prompts.png)
Personalised Prompts
![Marketing After Business Hour Configuration](/uploads/img/IVR system/after business hour config.png)
After Business Hour Configuration
![Technical Support CRM & CTI Integration](/uploads/img/IVR system/crm (1) 2.png)
CRM & CTI Integration
![Remote Work IVR Self Service](/uploads/img/IVR system/ivr (2) 1.png)
IVR Self Service
![Confrence Calls IVR Call Routing](/uploads/img/IVR system/IVR call routing.png)
IVR Call Routing
![Benefits of Using Cloud Based Call Center IVR Blaster](/uploads/img/IVR system/IVR balster.png)
IVR Blaster
![Multi-Level IVR Multi-Level IVR](/uploads/img/IVR system/Group.png)
Multi-Level IVR
![Skill-Based Routing Skill-Based Routing](/uploads/img/IVR system/skill based routing.png)
Skill-Based Routing
![Call Queuing Call Queuing](/uploads/img/IVR system/call queuing.png)
Call Queuing
![Preferred Agent Routing Preferred Agent Routing](/uploads/img/IVR system/preferred agent routing.png)
Preferred Agent Routing
![Voice Logger And Archiver Voice Logger And Archiver](/uploads/img/IVR system/voice logger and archiver.png)
Voice Logger And Archiver
![Supervisor Call Monitoring Supervisor Call Monitoring](/uploads/img/IVR system/supervisor call monitoring.png)
Supervisor Call Monitoring
![Wallboard Wallboard](/uploads/img/IVR system/wall board.png)
Wallboard
![Call Reporting & Dashboards Call Reporting & Dashboards](/uploads/img/IVR system/call reporting dashoard.png)
Call Reporting & Dashboards
Why Choose Fonada For IVR Service?
![Contact Center Instant Setup](/uploads/img/IVR system/setup 1.png)
Instant Setup
With our instant installation process, you can connect with your customers quickly.
![Why Organisations Need for Cloud Call Center Affordable Cloud Telephony Solutions](/uploads/img/Multi-level IVR/funding 1.png)
Affordable
Fonada offers fully developed cloud telephony solutions at the most cost-efficient price.
![Why Choose Fonada Real-Time Reporting](/uploads/img/Multi-level IVR/real time.png)
Real-Time Reporting
Track your call center activities in real-time using our intelligent dashboard.
![Scalability User-Friendly Portal](/uploads/img/Multi-level IVR/user friendly.png)
User-Friendly Portal
With our user-friendly portal, you can manage and monitor calls easily.
![API Integrations API Integrations](/uploads/img/IVR system/API.png)
API Integrations
Integrate CRM and third-party apps to enhance business solutions.
![99.99% Uptime Guarantee 99.99% Uptime Guarantee](/uploads/img/IVR system/99.99%.png)
99.99% Uptime Guarantee
Fonada offers an SLA-backed uptime of 99.99%.
![Best In-Market Pricing Best In-Market Pricing](/uploads/img/IVR system/best in market.png)
Best In-Market Pricing
Get a high-quality cloud-based telephony suite with minimum cost and effort.
![Superior Quality Superior Quality](/uploads/img/Multi-level IVR/Superior Quality 1.png)
Superior Quality
We offer high-quality cloud telephony services at the most affordable rates, ensuring success rates, voice quality, and reduced latency.
![24×7 Improved Customer Support 24×7 Improved Customer Support](/uploads/img/Multi-level IVR/24_7 1.png)
24×7 Improved Customer Support
Get enhanced live support from our product specialists through email, chat, and call. We are available 24×7, you can connect with us via phone, email, and Twitter.
![Fonada IVR Service Fonada IVR Service](/uploads/img/IVR system/fonada for ivr service.png)
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