CLOUD CALL CENTER SOLUTION FOR BUSINESSES

Empower Your Agents to Deliver Exceptional Customer Experiences With Fonada’s Cloud Based Call Center Solutions.

What Is Cloud Call Center Solution?

Cloud call center software is designed to manage remote sales and support conversations efficiently. It fosters better agent productivity and improves customer experience with automation and detailed call analytics. With this solution, businesses can automate the entire call flow and reduce ticket resolution time. Features like auto call answer, sticky agent, call routing and recording, etc., ensure better call pickup rates and sales.

Features Of Fonada’s Cloud Contact Center Solutions

Experience the power of cloud technology in your call center with our innovative cloud call center solutions.

Multi-Level IVR
Ensure every call is routed to the correct department and agent with multi-level IVR support.

Call Control
During the client’s wait time, mute, hold, warm transfer, queue call back, and voicemail calls.

Calls Answer Rate
Respond to unlimited incoming and outgoing calls simultaneously, boosting agent efficiency with Fonada’s cloud based contact center solutions.

Sticky Agent Concept
Redirect repeat calls to the same agents to improve customer service.

Call Routing & Recording
Track and monitor the agent's performance with a call recording feature. This helps you Understand customer behaviour and make an informed decision.

Auto Dialer
Streamline your calling process with in-app autodialer support. With this, say no to manual dialing and unleash higher agent productivity.

Automated Calls & SMS
Track marketing ROI, confirm COD orders and collect customer feedback with automated calls and SMSes.

Call Analytics
Access detailed analytics on the performance of your ongoing campaigns and monitor results to make better decisions.

What Are The Types Of Cloud Contact Center Solution For Businesses?

Inbound Contact Center Solutions
Cloud call center architecture is designed to handle incoming calls, emails, chats, and other types of customer interactions efficiently. These contact centers are enriched with the features like call routing, interactive voice response (IVR), queue management, and reporting.

Outbound Contact Center Solutions
Businesses use contact center solutions to handle outgoing calls and messages, such as telemarketing, appointment reminders, and customer surveys.

Blended Contact Center Solutions
Blended contact solutions combine the functionality of both inbound and outbound contact centers. These call center solutions help businesses to handle both types of interactions smoothly.

Omnichannel Contact Center Solutions
These solutions support multiple communication channels such as voice, email, chat, social media, and messaging apps. .

Virtual Contact Center Solutions
These Virtual Call Center solutions help businesses function remotely and enable their customers to connect with them from anywhere with an internet connection. These call centers are enriched with the features like softphones, virtual desktops, and collaboration tools.

How Does Cloud-Based Contact Center Solutions Work?

Cloud call center software works as a centralized hub and operates over the Internet. It allows virtual or remote contact center agents to handle all inbound and outbound customer interactions across various channels, such as call, web, email, chat, Facebook, WhatsApp, and more.

There are various ways in which a call center cloud services usually operate:

Stage 01

Agents can seamlessly communicate with clients through multiple modes by integrating omnichannel into a unified system.

Stage 02

Provide call routing to ensure customers and clients can speak to a qualified agent without any hurdles.

Stage 03

Cloud call center solutions effectively handle agents through advanced tools such as digital interaction recording & analytics, quality management, performance management, gamification, and other related techniques.

Stage 04

Utilize AI, analytics, business intelligence, and real-time reporting capabilities to make informed decisions based on available data.

Stage 05

Supervisors can access and analyze data, including call waiting time, average call duration, and agent idle time, through the dashboard to optimize contact centers.

Use Cases Of Cloud Contact Center Solutions

Customer
Service

Sales And
Marketing

Technical
Support

Collections

Appointment
Setting

Remote Work

Benefits Of Cloud Contact Center Solution

Increase Productivity
Advanced contact center solutions save bandwidth, resources, and costs while improving customer engagement.

Easy Setup And Activation
With a convenient plug-and-play solution, link your CRM software for quick access.

Agent's Performance Insights
Record agent-customer conversations to assess agent performance.

Minimal Investment
Cost-effective call management without infrastructure.

Boost Caller Experience
Personalize regional greetings, hold music, and agent routing to improve caller experience.

Be Omnipresent
Forward business calls to agents’ mobiles and landlines from anywhere.

Why Does Your Organisation Need Cloud Contact Center Software?

Faster Deployment
By facilitating omnichannel customer engagement that connects all customer touchpoints, cloud contact center software enables businesses to transition smoothly.

Remote Work Readiness
Allow your agents to work remotely from their preferred location. Calls can be directed to their mobile phones or landlines, which can reduce the overall operating costs of the contact center.

Contact Center Modernization
With a suitable contact center infrastructure, you can establish a strong foundation for attaining exceptional customer experiences and benefit from enhanced business processes in the long run.

Why Choose Fonada For Cloud Based Call Center Software

Why Choose Fonada For Cloud Contact Center Solutions?

Scalability
Fonada's cloud call center services are designed to be scalable, allowing businesses to easily scale up or down to meet their changing customer service needs.

Flexibility
Our cloud call center solutions are highly flexible, enabling businesses to customize their operations to meet their unique needs.

Security
End-to-end encryption, multi-factor authentication, and regular security audits make Fonada’s call center cloud services unique and reliable.

Analytics And Reporting
Fonada's cloud based call center offer advanced analytics and reporting capabilities, allowing businesses to gain insights into their customer service operations.