Connect your customers to the right department with Fonada’s Office IVR System. A well-developed Office IVR Solution for small businesses and call centres to enhance customer’s calling experience.
IVR systems enable clients to solve problems without a live agent. An IVR system invites clients to engage in the company’s business practices before using the services.
The number of customers buy online, and it’s important to provide relevant customer support. IVR-based call routing is effective. Most customers may not need an agent; they can use an IVR.
Customer involvement is necessary to retain clients in your business’s orbit. IVRs may help your firm create a customer interaction platform.
Our best IVR service boosts the company’s brand image. The IVR’s brief message conveys the company’s approach to consumers. IVR is an excellent way for startups and small enterprises to give consumers a wider perspective of the company. With IVR, callers may quickly reach sales, support, etc.
A consumer may want to contact a certain agent or department. IVRs help in this area since callers may reach their desired destination with a few button pushes. Once it routes the consumer, excellent customer service becomes more evident. Proper IVR design ensures accurate and smooth routing.
Integrate our APIs with all the top CRMs
Call the same number many times. All calls answered or not will be on your dashboard.
Get complete real-time analytics of every call from your dashboard.
You can schedule automated calls at any day and time.
Use call recording for informed decision-making.
Automated calls need no specific equipment or setup costs.
VR interacts with callers using prerecorded questions and answers. Auto-attendant features greet callers and provide an IVR menu.
Most IVR systems use Dual-Tone Multi-Frequency signaling (DTMF) to let callers use their keypads to choose pre-determined options.
Advanced IVR systems use speech recognition to provide human-like interactions through voice commands.
The menu guides the caller to select resolution or information gathering.
Help your customers choose the proper agent using multilevel category menus.
Forward business calls to agents’ mobile phones and landlines from anywhere.
Personalize client interactions using names and past interaction history to predict needs.
Enable your callers to speak with specialists based on their selections from a multilevel IVR menu.
Integrate your CRM software with a plug-and-play solution.
Advanced multi-level IVR manages high call volumes by automatically connecting to many customers.
Rapid iteration ensures client leads and loyalty by meeting customer needs.
Quick setup with no extra infrastructure. You may combine it with current systems using our API.
You may talk to customers and obtain feedback by monitoring and analyzing voice conversations.
Our cloud telephony software may increase your business's image and brand loyalty.
Our IVR helps businesses analyze call recordings to measure print and digital marketing campaigns.
Using our IVR Software, you may reduce call handling time and provide agents with the right info.
IVR (Interactive Voice Response) automates customer interactions in incoming calls using pre-set menus. Quick query resolution and decreased wait time improve customer experience with minimal human intervention.
IVRs have custom-built menus that may speed up receiving calls, route callers, or schedule a callback. A caller may acquire information in seconds using an IVR system without involving an agent.
Inbound and outbound are the two types of IVR services. Inbound IVR systems manage incoming call volume, whereas outbound IVR systems dial calls automatically.
IVRs help clients and consumers with queries and product launches. The best IVR system automatically recognizes caller intent and provides real-time analytics. It routes the call to the most qualified agent, who can swiftly resolve the query based on the previous intent.