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What is IVR Service?
Interactive Voice Response (IVR) is a popular automated phone system technology used by businesses to interact with callers and manage high volumes of incoming calls. It enables customers to use voice and touch-tone inputs on a telephone keypad to navigate through pre-recorded prompts and select the appropriate option to connect with the right department or agent.
IVR services can offer automated responses to customers’ queries and collect caller information before transferring them to a live agent. This technology can be customized to fit the unique needs of a business, streamline operations, improve customer service, and reduce call volume. IVR services are used in various industries, including healthcare, finance, and retail, to optimize business operations.
Fonada is a best IVR service provider in India offer IVR services to businesses, assisting them in selecting the ideal IVR service that caters to their specific business requirements. These service aid businesses in handling customer queries with precision.
Unique Features That Make Fonada The Best IVR Service Provider In India
Maximize productivity and customer satisfaction with our personalized IVR services.
Easy CRM Integration
Improve your business productivity with an intelligent plug-n-play IVR solution that seamlessly integrates with your existing CRM software and offers easy access to important information.
Multi-Level IVR
Leverage the power of Multi-level IVR to design intelligent call flows that incorporate self-help features and an auto-receptionist, improving customer experience.
Multilingual Support
Enhance customer support by offering multilingual assistance with custom messages in English, Hindi, and other regional languages.
Intelligent Call Routing
Intelligent Call Routing ensures that every caller is directed to the appropriate department, reducing customer wait time.
24x7 Customer Support
Offer your customers round-the-clock support and instantly resolve their queries with 24x7 customer support.
Customizable Menu
Customize the incoming call flow with a dedicated menu, sub-menu, and categories to navigate your customers to the right department to improve the overall experience.
Call Recording
Maintaining quality standards with real-time call recording enables you to review customer interactions and provide effective feedback.
Types of IVR Services
Simplify Call Routing with Interactive Voice Response
Single-level IVR
Single-level IVR enables businesses to add a single layer of IVR in their call flow. This type of IVR is ideal for straightforward use cases where a single input is required to connect a caller to an agent or trigger a message.
Multi-level IVR
IVR within the IVR system is called multi-level IVR. An IVR menu with a 0-9 prompt becomes too complex to manage. Multiple layers of IVR can be used within your call flow to simplify the workflow and improve efficiency.
How Does IVR Service Work?
Stage 01
The customer dials and hears pre-recorded voice messages with options.
Stage 02
The customer selects an option by keypad or voice.
Stage 03
The IVR routes the call to the appropriate department or agent based on the input received.
Stage 04
If needed, the IVR transfers the call to a live agent for further assistance.
Customer data, such as name and reason for calling, may be collected and stored for future use.
How To Buy IVR Service?
Determine Your Business Needs
Before buying an IVR service, it's important to understand your business needs. Determine your requirements first and then choose the reliable IVR service provider.
Research IVR Providers
Research and compare IVR providers to find the most reliable one for your business. Look for a provider with a good reputation, reliable service, and affordable pricing.
Compare Pricing
Create a list of potential and best IVR service providers in India, and compare their pricing plans to find one that fits your budget.
Sign Up For A Plan
Once you've chosen an IVR provider or IVR company, sign up for a plan that meets your needs.
Set Up Your IVR
After you've signed up for a plan, the IVR company will help you set up your IVR service. This typically involves recording your menu options and configuring call routing.
Test Your IVR
Testing is a must before you start using your IVR system. Make a few test calls to ensure the system is routing calls correctly and menu options are responsive against touch or voice command.
Start Using Your IVR
After confirming your IVR system's proper functioning, you can now utilize it to manage your call flow.
Use Cases of IVR Services
From greetings to resolutions, get personalized support for your business communication with Fonada, a renowned IVR Services Provider in India.
Customer Service
Businesses partner with IVR service providers to reduce wait times and enhance customer experience by implementing IVR systems in their call centers. These systems can efficiently direct customer calls to the appropriate agent or department.
Payment Processing
IVR systems are quite effective for automated payment processing, such as paying bills or making purchases over the phone.
Surveys And Polls
IVR systems help businesses and political parties conduct automated surveys and polls to collect customer or constituents’ feedback.
Appointment Scheduling
IVR companies have advanced their service level where they can effectively book appointments, minimizing the need for human intervention and eliminating the stress associated with appointment scheduling and reminders.
Order Tracking
IVR services are utilized by e-commerce sectors to automatically provide customers with order updates, reducing the requirement for manual follow-up.
Interactive Marketing
IVR systems help businesses to conduct interactive marketing campaigns, allowing customers to engage with a brand through interactive voice prompts.
Emergency Response
IVR systems can be used to provide automated instructions in case of a disaster by routing calls to the appropriate emergency service provider.
Benefits of Using Fonada’s IVR Services
Personalization
With Fonada's IVR services, customize your customers' messages with unique greetings for first-time and returning callers. Personalization improves customer attention by offering relevant information.
Cash on Delivery Verification
In the absence of verification, companies may incur significant costs for cash on delivery orders. To address this issue, companies have implemented a basic IVR system that confirms customer verification before dispatching the order for delivery. This efficient solution helps the company save valuable time, money, and human resources.
Better Customer Experience
Fonada's Smart IVR feature quickly connects customers to the appropriate agent and helps them have personalized customer experience and satisfaction. That's why Fonada is India's leading IVR service provider.
Local Language Interaction
IVR offers the easiest means of communication with individuals of different languages without employing multilingual personnel.
24*7 Availability
IVR systems can benefit companies that don't have enough resources to offer round-the-clock customer support. By setting up a greeting that acknowledges office hours and closure, customers can be informed and encouraged to call back during business hours.
Easy Updates
IVR enables customers to pay for the services they have used through their mobile phones. Whether purchasing movie tickets or receiving home deliveries, almost every sector has employed IVR for payment processing at some stage.
Improve Efficiency
Automated IVR systems have enabled streamlined processes that allow companies to efficiently manage mundane tasks, freeing up their staff to focus on other critical activities.
Gather Feedback
IVR systems can efficiently gather useful feedback from customers, which can subsequently be utilized to enhance their overall experience.
Why Choose Fonada For The Best IVR Services in India?
Instant Setup
With our instant installation process, you can connect with your customers in no time.
Affordable
Fonada offers fully developed cloud telephony solutions at the most cost-efficient price.
Real-Time Reporting
Track your call center activities in real-time using our intelligent dashboard.
User-Friendly Portal
With our user-friendly portal, you can manage and monitor calls easily.
Superior Quality
We offer high-quality cloud telephony services at the most affordable rates, ensuring success rates, voice quality, and reduced latency.
24×7 Improved Customer Support
We are available 24×7. You can connect with us via phone, email, and Twitter.