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What Is Phone Number Masking?
Phone number masking, or call masking, is a technology used to conceal a personal phone number during an outgoing or incoming call. When agents receive a customer call or dial a customer, the call masking solution replaces the actual phone number on both ends with a proxy caller ID.
Call masking is powered by cloud telephony and uses a pool of virtual or direct-inward-dialing phone numbers to mask phone numbers with a proxy caller id. These phone numbers could be temporarily or permanently assigned to a customer or agent.
Why Do Businesses Use Phone Number Masking?
Organizations use call masking to make customer communication, across the customer journey, both secure and easy to track.
Customer Privacy & Data Security
Use call masking to ensure that your customer or prospect’s contact details remain hidden and secure.
Better Customer Experience
Cal masking enables customers to securely speak with their delivery agent for a better last-mile delivery experience. Or speak to their relationship managers anytime, anywhere for a VIP service experience.
Better Call Management
A call masking feature helps you manage and track all your customer communications. You can track calls, record them, and auto-log them into your CRM.
How Does Call Masking Work?
Choose your masked phone number from amongst a large pool of virtual phone numbers including local phone numbers from almost any city. The customer is auto-assigned a temporary phone number.
The receiver answers the call, without revealing their actual caller ID. Every call is recorded and can be monitored in real-time. All call data is logged within the CRM and your call center reports.
Features Of Number Masking
Keep your privacy intact with Number Masking Solution.
With the IVR’s multi-level menu, answer any client query to immediately start an interaction.
Maximize privacy during calls by masking the numbers of both parties involved in the communication.
Reduce the risk of fraud and monitor your service quality by automatically recording all conversations taking place on your platform.
Easily track all your inbound and outbound calls and download call detail reports at your fingertips using our user-friendly portal.
Enhance your business strategies by analyzing important call KPIs and accessing real-time information through a comprehensive dashboard.
Multiple Caller IDs For Every Agent
Effortlessly display different caller IDs for multiple agents or the same caller ID for all agents without any additional hassle.
Use Cases Of the Number Masking
Online Marketplaces and Classified Ads
Call masking can be used to enable buyers and sellers on online marketplaces to communicate with each other without revealing their phone numbers.
Customer Service and Support
Businesses can use call masking to enable their customer service and support teams to communicate with customers without revealing their phone numbers.
Delivery services employ number masking to facilitate secure communication between drivers and customers.
Social Media Platforms
At various social media channels, the implementation of call masking provides privacy and security of both parties involved in communication.
Real estate agents can use call masking to facilitate secure communication with buyers and sellers.
Benefits Of Using Number Masking Service
Shield Your Digits, Control Your Communication With Number Masking
To improve customer engagement and evaluate the performance of your agents, you can use call logs and actionable data insights on call performance.
Monitoring and Call Tracking
You can monitor Incoming and outgoing agents, and customer calls for quality testing and data analysis.
Ensure The Privacy of Customers
The phone number of your consumer is never made public during the transaction. The firm is ultimately responsible for protecting the privacy of its customers.
Additionally, the best way to prevent off-platform transactions is by using number masking, improving your monetization ability.
Call your clients without using up your staff members’ mobile balance. It is more economical to connect them through us.