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What are Programmable Voice Calling APIs?
Programmable Voice Calling APIs are cloud based services provided by communication platforms that enable developers to add real-time voice-calling functionality to their applications. It allows developers to create custom voice communication solutions, such as voice calling, conference calls, voicemail, and more, by providing programmable building blocks for implementing complex voice communication workflows.
With Programmable Voice API, developers can easily integrate voice communication into their applications without needing to manage underlying telephony infrastructure. This API also offers features such as call recording, call analytics, and call routing to create a complete voice communication solution.
Features that Make Fonada’s Calling API Unique
Say it loud, say it clear with our programmable voice API solution
Call and SMS Campaigns
Conduct bulk calling and messaging campaigns with dynamic or static content.
Virtual Number Allocation
Buy, retrieve, assign, and remove virtual numbers dynamically to your call flows.
Allow users to initiate calls from your website or app.
Virtual Number Monitoring
Keep track of your Exophones' health and receive real-time alerts when a number goes down.
How Do Voice Calling APIs Work?
Below is an explanation of how the Calling API works
A developer integrates the Voice Calling API into their application or website.
The developer defines the rules for the voice call, such as when to initiate the call, what message to play, and how to handle user responses.
When a user triggers the voice call through the platform (such as by clicking a button), the API calls the user's phone number or VoIP endpoint.
The user answers the call and hears the predefined message or prompt.
The user can respond by pressing buttons on their phone keypad.
The API processes the user's response and decides how to proceed based on the defined rules.
The API can perform actions based on the user's response, such as sending a confirmation email or updating a database.
The call ends when the predefined call flow is complete, or the user hangs up.
Why Voice Calling APIs For Your Business?
Experience the speed and flexibility within our programmable voice API
Improved Call Management
Calling API can track and monitor calls automatically, providing valuable insights and visibility.
By enabling click-to-call functionality within CRM, help desk, and other applications, Click-to-Call API can boost efficiency and streamline workflows.
Enhanced Privacy Protection
Number masking protects the privacy of both callers and callees by concealing their information behind a virtual number.
IVR automation and self-service options allow customers to access important information, cancel tickets, and check account balances on their own.
Flexible Call Routing
Programmable voice API allows call flows to be dynamically programmed based on customer input, ensuring calls are routed to the appropriate agent or department.
Calling API Use Cases
Integrating With Third-Party Services
APIs are often used to integrate with third-party services such as payment gateways, social media platforms, or weather services.
Data Collection And Analysis
APIs can be used to collect and analyze data from various sources, such as social media feeds or IoT devices.
Creating Custom Applications
APIs can be used to build custom applications that leverage data and functionality from other applications.
APIs can be used to automate tasks such as data entry, file transfers, or report generation.
APIs can be used to create chatbots that can interact with users and provide information or perform tasks.
Developing Mobile Applications
APIs can be used to develop mobile applications that access data and functionality from backend servers.
Creating Web Applications
APIs can be used to create web applications that can access data and functionality from other web services.
Benefits of Using Fonada’s Voice Calling APIs?
Protect The Privacy Of Customers
Number masking protects the caller and callee. A virtual phone number hides the identities of both parties.
Integrate telephony with your helpdesk, CRM, or app using our click-to-call API. Click a button to call without manually dialing.
We monitor all calls. Our all-details API provides more call visibility.
Our calling API works efficiently with various platforms, and you can seamlessly integrate API calling in Android or desktop applications.
Dynamic Call Flows
Using input from your customers, programmatically decide call flows. Quickly route calls to the right agent/department.
Why Choose Fonada for Voice Calling APIs?
Fonada uses high-quality, reliable infrastructure with its call-handling API to ensure lag-free voice connections for minimized call drops or delays.
Our programmable voice API solutions can efficiently handle high volumes of calls, making it suitable for businesses of all sizes.
We offer flexible programmable calling API solutions that can be customized to meet the unique needs of your business.
We offer a range of measures with our phone call API and follow high-security parameters to protect against fraud, abuse, and other threats.
Excellent Customer Support
We offer excellent customer support as our team of experts is readily available round the clock to help customers with their queries and concerns.