CAREERS

Empowering Careers, Empowering Lives

CAREERS

Smart Strategy & Excellent Performance

Fun Environment

Fun Environment

Team Offsite

Team Offsite

Great Perks

Great Perks

Coffee Discussion

Coffee Discussion

Life @ Fonada

Job Opportunities

AM-Sales

Role Vertical : IT
Experience : 2 – 5 years
Location : Sector-125, Noida
Industry : Telecom
Qualification : Graduate/MBA

JAVA Developer

Role Vertical : IT
Experience : 1 – 5 years
Location : Sector-125, Noida
Industry : Telecom
Qualification : Graduate/ Master’s in Computer Science

Manager Quality Analyst

Role Vertical : IT
Experience : 6+ years
Location : Sector-125, Noida
Industry : Telecom
Qualification : Graduate in IT or Computer Science / MCA, Btech

Application Support Specialist

Role Vertical : IT
Experience : 2 – 4 years
Location : Sector-125, Noida
Industry : Telecom
Qualification : Graduate/ Diploma in IT/ Computer Science

Convert Leads Into Sales With Fonada

Trusted CPaaS Solution Provider

Job opportunities for AM-Sales

Key Deliverables / Responsibilities

Write “clean”, well-designed code
Produce detailed specifications
Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
Contribute in all phases of the development lifecycle
Follow industry best practices
Develop and deploy new features to facilitate related procedures and tools if necessary

Education / Desired Profile

Bachelor/Master’s degree in Computer Science, Software Engineering or related subject
Proven 5-8 years of software development experience in Core JAVA, Spring Boot
Understanding of Telecom Domain, Cloud Telephony, SIP and Asterisk
Demonstrable knowledge of data structure, Multi-threading and OOPS.
Good knowledge of relational databases e.g. MySQL/ORACLE, version control tools and also developing web services
Experience in developing SOAP, XML and HTTP APIs

Job opportunities for Manager Quality Analyst (Software Automation Testing)

Key Deliverables / Responsibilities

Review requirements, specifications and technical design documents to provide timely and meaningful feedback
Create detailed, comprehensive and well-structured test plans and test cases
Estimate, prioritize, plan and coordinate testing activities
Design, develop and execute automation scripts using open source tools
Identify, record, document thoroughly and track bugs
Perform thorough regression testing when bugs are resolved
Develop and apply testing processes for new and existing products to meet client needs
Liaise with internal teams (e.g. developers and product managers) to identify system requirements
Monitor debugging process results
Investigate the causes of non-conforming software and train users to implement solutions
Track quality assurance metrics, like defect densities and open defect counts
Stay up-to-date with new testing tools and test strategies

Education / Desired Profile

Proven 3-5 years work experience in software quality assurance.
Strong knowledge of software QA methodologies, tools and processes
Experience in writing clear, concise and comprehensive test plans and test cases
Hands-on experience with both white box and black box testing
Hands-on experience with automated testing tools
Solid knowledge of MySQL and scripting
Experience working in an Agile/Scrum development process
Experience with performance and/or security testing is a plus
BS/MS degree in Computer Science, Engineering or a related subject
Good to have experience in Telecom/Financial Domain

Job opportunities for Application Support Specialist

Key Deliverables / Responsibilities

Responsible for providing L1, L2 technical support for integration, installation, maintenance and troubleshooting for various applications deployed for Enterprise Client
Knowledge of linux, rabbitmq, redis, vmware, dialer, asterisk, sip is must.
Troubleshoot and identifying Root Cause
Handling customer communication
Achieve customer satisfaction through effective handling of customer problems by ensuring that proper escalation procedures are followed.
Performs assigned functions according to standardized policies and procedures.
Basic analytical ability is required to resolve routine technical issues.
Gains assistance from higher-level employees, L3 support and development team for issue resolution
Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.
Open to work in 24/7 support environment as per the business requirements
Managing ticketed query system and ensuring to keep comprehensive database of queries and resolutions up to date
Maintaining and updating technical documents and procedures
Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
Assisting end users to avoid or reduce problem occurrences
Work with team spirit to achieve a common goal i.e. customer satisfaction.
Determined and focused to achieve all the targets set up by the operations and business team for the benefit of the organization.
Provide technical support for enterprise-level application systems.
Respond to general questions and trouble tickets in a timely manner.
Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
Prioritize multiple, open issues.
Document issue triage as troubleshooting progresses.
Follow best practices for change control of proposed solutions.
Maintain service reports.
Document actionable bugs for engineering resolution.

Education / Desired Profile

Graduate/Diploma in IT/Computer Science or related subject
Proven 2-5 years of experience in technical support role
Sound understanding of operating systems Linux (RHEL/CentOS) and Windows
Experience with Database in terms of designing and running SQL queries over MySQL, Oracle.
Should have handled incidents, bugs, and worked with vendors/engineering team to provide root case analysis
Proficient in network connectivity troubleshooting
Working Knowledge of IT Hardware and Software. System Administration Skills is a plus.
Should have ability to understand basic hardware issues
Ability to learn and master web-based application
Problem solving abilities
Written and verbal communication skills
Ability to diagnose & address application issues
Understanding of Telecom Domain preferred. Experience in providing support for Telecom VAS services is a plus.
Should have worked in 24×7 environment
Must be available to work a flexible work schedule.
Ability to meet stretched targets and goals.
Managing day to day operations metrics and delivery

Job opportunities for Java Developer

Key Deliverables / Responsibilities

Write “clean”, well-designed code
Produce detailed specifications
Troubleshoot, test and maintain the core product software and databases to ensure strong
optimization and functionality
Contribute in all phases of the development lifecycle
Follow industry best practices
Develop and deploy new features to facilitate related procedures and tools if necessary

Education / Desired Profile

Bachelor/Master’s degree in Computer Science, Software Engineering or related subject
Proven 5-8 years of software development experience in Core JAVA, Spring Boot
Understanding of Telecom Domain, Cloud Telephony, SIP and Asterisk
Demonstrable knowledge of data structure, Multi-threading and OOPS.
Good knowledge of relational databases e.g. MySQL/ORACLE, version control tools and also
developing web services
Experience in developing SOAP, XML and HTTP APIs
Passion for best design and coding practices and a desire to develop new bold ideas