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What Is Call Center IVR Solution?

Call Center IVR solutions enable call centers and small businesses to create effective call flows that offer consumers an interactive and personalized experience. With call center IVR solutions, customers can be directed to the appropriate department or agent without needing the agent to connect them for each issue manually.

IVR for call centers is designed to assist businesses with their unique business communication needs. It helps them enhance the customer experience through personalized call flows and add new capabilities to their existing CRM, giving organizations full control over quality and productivity.

Features Of Fonada’s IVR For Call Center

Experience a premium call center IVR solution from one of India’s top IVR solution providers, equipped with advanced features to enhance your communication experience.

CRM Integration

Unlock the full potential of your CRM ecosystem by seamlessly integrating our APIs with the industry's finest IVR solutions for small businesses and call centers.

Unlimited Channels

Make multiple calls to a single number and conveniently access a comprehensive record of answered and unanswered calls on your dashboard with our best IVR cloud solutions.

Detailed Reporting

Access real-time analytics of every call made from your dashboard.

Call Scheduling

Easily schedule automated calls for any day and time with our top-notch IVR solution for call centers and offices.

Call Recording

Empower your business by utilizing our call recording features and make informed decisions every time with our intelligent call center IVR solutions.

No Setup Costs

Streamline your communication with no setup cost associated with call center solutions for IVR.

IVR for call centers

The IVR solutions provided by Fonada are specifically tailored for call centers, small businesses and startups with the aim of simplifying their communication processes.

Types of IVR Solutions for call center

Make a lasting impression on your customers with our personalized call center IVRs

TYPE # 1

Single-level IVR

Businesses can incorporate a solitary layer of IVR into their call flow by utilizing a Single-level IVR. This IVR type is well-suited for simple use cases where a caller can connect to an agent or initiate a message with just a single input.

TYPE # 2

Multi-level IVR

The IVR system comprising multiple menu levels is known as a multi level IVR. Managing an IVR menu with a 0-9 prompt can complicate things. To streamline the workflow and enhance productivity, you can incorporate multiple layers of IVR within your call flow.

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How Does Call Center IVR Solutions Work?

Stage 01

Call center IVRs are designed to answer callers using a predetermined set of queries and answers. The auto attendant feature is capable of handling human queries and greeting callers with the IVR menu.

Stage 02

The Dual-Tone Multi-Frequency Signaling (DTMF) feature of Call Center IVR lets callers choose a re-determined option from the IVR menu.

Stage 03

Today’s IVR for call centers are highly advanced and they use speech recognition feature to provide human-like interactions via a set of voice commands.

Stage 04

The IVR menu is enriched with advanced features and it lets the caller choose a resolution or gather information.

Use Cases of the IVR for call centers

USECASE #1

Customer Support

Smart IVR solutions are designed to offer self-service options to customers, allowing them to solve common issues or connect with an agent whenever required.

USECASE #2

Payment Processing

With the help of the IVR solutions, businesses can automate their payment processing, such as paying bills or making purchases.

USECASE #3

Surveys and Feedback

IVRs cloud solutions are quite useful for automating surveys and gathering feedback, allowing businesses to gather customer opinions and improve their services.

USECASE #4

Appointment Scheduling

Cloud IVR solutions let businesses handle appointment scheduling and reminders efficiently.

USECASE #5

Order Tracking

IVR systems enable businesses to fetch real-time updates on order status and help customers track their shipments.

USECASE #6

Emergency Response

IVR can efficiently manage important calls and guide callers toward the necessary resources in emergencies.

Benefits of Fonada’s IVR For Call Centers

Remote Call Center

IVR cloud solution providers assist businesses in establishing remote call centers for their customers by providing specialized IVR for call centers solutions.

Streamline Communication

Forward business calls to agents’ mobile phones and landlines, regardless of location.

Tailored Client Interaction

Utilize names and past interactions to personalize client experiences and anticipate their needs.

Elevate Brand Image

Our IVR for call center solutions enable callers to speak with experts based on their selections from a multilevel IVR menu, bolstering your brand image.

Effortless Setup and Activation

Integrate your CRM software seamlessly with a plug-and-play solution without hassle.

Efficiently Handle Large Call Volumes

Advanced multi-level IVR effectively manages high call volumes by connecting to multiple customers automatically.

Boost Lead Generation

Rapid resolution to customer needs and feedback iteration ensures increased lead generation and customer loyalty.

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Why Fonada For Best Call Center IVR Solutions in India?

Deploy Easily

No extra infrastructure is needed for quick setup. Our API allows for integration with current systems.

ROI

Get customer feedback and monitor/analyze voice conversations with our top IVR for call center solutions to increase Return on Investment.

Scalable

Our cloud telephony software can potentially boost your business's image and increase brand loyalty.

Data-Driven

Analyze call recordings with our IVR to measure the effectiveness of print and digital marketing campaigns.

Improve Efficiency

Our IVR for call centers can significantly reduce call handling time and provide agents with accurate information, thus enhancing overall efficiency.

What Makes Fonada One of India's Top Call Center IVR Solution Providers?

Fonada’s IVR system for call centers allows businesses of all sizes to manage call complexity efficiently. Whether you require single or advanced multi-level IVR functionalities, our system can be tailored to your product or service.

With Fonada’s call center IVR solutions, you can:

Utilize Fonada IVR Solutions for call centers to route calls appropriately to the correct team and available agents.

Implement an IVR system that automatically addresses frequently asked questions or tracks missed calls to arrange callbacks, boosting business productivity.

Start with straightforward drag-and-drop voice call flow builders and voice-bot auto-responders.

Customer support representatives can prioritize consumer inquiries by providing personalized greetings and soundtracks for callers, enabling automated responses.

Frequently Asked Questions

What is an IVR in a call center?

Call center IVR solutions enable businesses to automate customer interactions using pre-determined menus for dedicated tasks. With the help of call center IVR, businesses can efficiently decrease call wait time and improve CX with minimal human resources.

Why do businesses use IVR?

Custom-built menus within IVRs can expedite call handling, directing callers, or scheduling callbacks as needed. By utilizing an IVR system, callers can access the required information quickly without needing human intervention.

What are the types of IVR?

IVR services can be categorized into two types:

  • An inbound IVR system ( effectively manages high volumes of incoming calls)
  • Outbound IVR system (automatically dial outgoing calls)
What features make a good IVR solution?

Must have features of a good IVR solution are:

  • IVRs assist clients with queries and product launches
  • Advanced systems recognize caller intent and provide real-time analytics
  • Calls are routed to the most qualified agent
  • Previous caller intent is used to resolve queries swiftly
  • Benefits both clients and businesses
What are the top IVR solution providers in India?

While there are many IVR solution providers in India, selecting the most suitable one is subjective and depends on personal preferences. Nevertheless, Fonada is presently among the leading IVR service providers in India, offering dependable cloud telephony solutions at reasonable prices.

How effective are IVR solutions for small businesses and call centers?

IVR solutions are highly effective for small businesses and call centers as they can effectively handle high call volumes, streamline call routing, reduce wait times, and enhance customer experience. It also frees up staff to focus on more complex tasks.