E-Commerce
Keep track of all the orders, set up automated order rescheduling and incident management for bad tickets, get automated status updates for each order, and more with WhatsApp business API.
WHATSAPP BUSINESS API SOLUTION
Leverage WhatsApp Business Chatbots
for Reliable Communication, Enhanced Support & Better Business Opportunities
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What is WhatsApp Business API?
WhatsApp Business API provides enterprises with a secure and reliable channel for business communication to drive engagement for sales, support and promotions. With WhatsApp Business API solution, you can send promotional and transactional messages to clients or new prospects with creative inclusions such as text, documents, audio, and video.
How to Get Started With WhatsApp Business API?
Transform Your Customer Communication With The Best WhatsApp Business API Service Provider In India
WhatsApp Business Account Creation
Businesses need to share their official Facebook Business Manager ID to create a WhatsApp Business Account.
Verification and Approval
Once account creation is done, businesses are required to verify their Facebook Business Manager ID by submitting business documents such as Company Formation Documents and Taxation Certificates. Once the Business Manager ID is verified, a request is sent for WhatsApp account approval.
WhatsApp Number Configuration
Businesses provide a fresh WhatsApp Number and WhatsApp Display Name to be configured with the mapped Business account.
WhatsApp API Go Live
WhatsApp number and display name are approved and verified, and the API token is ready to be used with Fonada WhatsApp Panel for all transactional and promotional messages.
Benefits of WhatsApp Business API Services
Boost Customer Engagement & Business Growth with the Best WhatsApp Business Solution Provider in India
Optimize Operational Efficiency
With WhatsApp for business, you can reduce the number of human resources required to run your call centre by resolving customers’ queries with WhatsApp chatbots.
Enhance Customer Service
Resolve all your customers’ queries in no time and optimize customer waiting time with the WhatsApp chat widget.
Deliver Personalized Alerts Automatically
Send personalized notifications on WhatsApp to keep customers updated about their orders & reminders on autopilot with WhatsApp business solution.
High Open Rate
Offers high open rate as compared to other channels.
24*7 Availability
Set up chatbots on WhatsApp to be available 24*7 for your customer and enhance customer experience.
WhatsApp Business API & Engagement Platform
Elevate your communication with nationwide consumers through WhatsApp business solution
Customer Service Chatbots
Easily set up WhatsApp Business chatBots to automate responses via our user-friendly drag-and-drop dashboard to solve customers' queries efficiently and quickly.
Automated Reminders & Updates
With WhatsApp Business API solution, set reminders for upcoming events, send timely updates about the status of the order, new offers, deals and many more.
Live Customer Support
Let your customers connect with your agents directly on WhatsApp for their queries and help them to get instant resolution for their issues through auto-suggestions shown to agents contextually.
How WhatsApp Business API Solution Is Beneficial For Businesses?
Multiple Entry Points
Let your customers reach you on WhatsApp with multiple entry points such as web or app widgets, QR codes, ads with a click on WhatsApp etc.
End-to-End Encryption
Secure your customers' confidential data and conversations with end-to-end encryption.
Analytics & Reporting
Easily access real-time analytics and reports through the dashboard and analyse the campaign performance closely.
Load Management
Manage high call volume efficiently by moving customer calls to text on WhatsApp.
Boost Agent Productivity
Let your agents handle multiple conversations at once with the WhatsApp Business API and Engagement Platform.
Enhance Customer Experience
Offer quicker queries resolution to boost Customer Experience.
Multi-Dimensional Communication
Interact confidently with your clients through text, audio, or video formats, offering better connection versus sending an email.
Rich Media Messaging
With business API, send and receive documents, images, videos, or other formats of files from WhatsApp easily and quickly.
How Industries Get Advantage Of WhatsApp Business API Services?
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Banking
Complete user and document verification, enable automatic responses to common queries, fetch account balance, offer live customer support, and more.
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Travel
Inform your target audience about seasonal offers by sending them promotional campaigns via WhatsApp business API.
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Insurance
Send notifications, and policy renewal reminders, set up automated responses to common queries and help your customers select the perfect policy via personalized messages on WhatsApp.
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Healthcare
Send reminders for scheduled appointments, test reports, prescriptions, etc.
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Fintech
Leverage WhatsApp business API to activate users, send promotional messages and transactional messages, new updates, etc