How to Create and Deploy an AI Chatbot Using Fonada AI

Imagine having a smart assistant that greets your customers instantly, answers their questions, and guides them 24/7 without any human effort. That is exactly what an AI chatbot can do for your business.

Whether you want to automate customer service, engage website visitors, or manage queries on WhatsApp, AI chatbots powered by artificial intelligence can completely transform the way you communicate.

Fonada, a trusted name in cloud communication and AI technology, provides an easy yet powerful solution for building and deploying chatbots. To explore Fonada’s complete range of automation tools and communication services, visit www.fonada.com.

This blog will take you through every step of how to create and deploy your chatbot using Fonada AI. You can get started directly at https://platform.fonada.ai/, powered by Fonada.com, India’s most trusted CPaaS and AI platform.

Why Every Business Needs an AI Chatbot

In today’s fast-paced digital world, customers expect quick, reliable, and personalized responses. Waiting for email replies or call-backs is no longer acceptable, and that’s why AI chatbots have become essential.

An AI chatbot provides instant answers, handles multiple conversations at once, and ensures consistent service. It also saves your team valuable time by automating routine queries.

With Fonada AI, you can:

Automate customer support using AI chat responses
Engage website visitors and WhatsApp users 24/7
Offer personalized experiences using conversational AI
Gather feedback and data seamlessly
Integrate easily with multiple digital platforms

By adopting chatbot AI technology, businesses enhance customer satisfaction, reduce costs, and boost engagement.

Step 1: Sign Up and Create Your Agent

Start by visiting https://platform.fonada.ai/ and logging in to your Fonada AI account.

Once inside the dashboard, click Create Agent. This is where you build the foundation of your chatbot. Think of this agent as your bot’s identity, which will represent your brand and handle interactions on your behalf.

The Fonada AI interface is designed to be simple, intuitive, and beginner-friendly. Even if you are not a developer, you can still create a professional chatbot quickly.

Step 2: Choose Your Channel

After creating your agent, select the channel for your chatbot.

Choose Chat Bot (Text Only) if you are building for your website. Later, you can expand it to WhatsApp chatbot by integrating it with your business WhatsApp number.

This flexibility ensures your chatbot maintains a consistent communication style whether it is a website chatbot or a WhatsApp bot.

Watch: How to Create and Deploy a Chatbot in Fonada AI

Prefer watching instead of reading? Here’s a complete video tutorial that visually explains every step of building and deploying your chatbot on Fonada AI.

🎥 Watch Now: Create and Deploy Chatbot in Fonada AI

This video walks you through creating an agent, setting up your chatbot, adding knowledge sources, and deploying it live on your website or WhatsApp.

Step 3: Fill in Chatbot Details

Now give your chatbot a personality by adding details.

You will need to fill out the following:

Bot Name: Give your chatbot a unique, brand-friendly name.
Description Template: Briefly describe what your chatbot does, for example, “Assists customers with product inquiries and support.”
LLM Provider and Model: Choose your preferred language model provider.
First Message: Write the greeting that your chatbot sends when users start chatting.
System Prompt: Set clear instructions for how your bot should behave. For instance, “You are a friendly and knowledgeable assistant that helps users with their questions.”

This step ensures your AI chat online feels natural, professional, and on-brand.

Step 4: Add a Knowledge Base

An intelligent chatbot needs access to information. Fonada AI allows you to create a knowledge base using the URL method.

Here’s how you can do it:

Go to your bot’s Knowledge Base section.
Select URL Method.
Enter the URLs of your website pages, such as FAQs, product details, or service information.
The chatbot automatically learns from those pages and uses them to answer customer queries accurately.

This makes your AI chatbot online capable of responding to real-time business questions like:

“What are your pricing plans?”
“How do I contact support?”
“What services do you provide?”

Your chatbot becomes smarter as it learns directly from your content.

Step 5: Deploy Your Chatbot

Once your chatbot is ready, it is time to go live.

Follow these steps:

From your dashboard, select your chatbot.
On the left side panel, click API Keys.
Select your channel and click Generate API Key.
Then go to AI Agent and click Get Widget Code.
Copy the code and paste it into your website’s HTML file within the body section.

If your website is managed by a developer, simply share the widget code. In a few minutes, your chat bot will appear live on your website and ready to engage users.

Step 6: Test and Improve Your Chatbot

Testing ensures your chatbot performs correctly before launch. Ask sample questions like:

“How can I place an order?”
“What are your working hours?”
“Can you connect me to a human agent?”

Review how your chatbot AI responds. If it misses any details, adjust the system prompt or add more URLs to the knowledge base.

Testing helps you refine tone, accuracy, and engagement level, ensuring your AI chat works effectively in real-world scenarios.

Real Example: Success Story with Fonada AI

A retail company based in Mumbai used Fonada AI to automate customer support on its e-commerce website and WhatsApp. They built a chatbot called “ShopBuddy” to assist customers with product details, returns, and delivery updates.

Within a few weeks, they saw:

70% reduction in response time
3x more customer engagement
50% fewer support emails

This transformation happened without hiring additional staff. The AI chatbot handled repetitive tasks while allowing human agents to focus on complex issues.

That is the true power of AI automation through Fonada.

Best Practices to Make Your Chatbot More Engaging

Keep Conversations Natural
Use friendly, conversational language. Avoid robotic phrases.
Personalize Responses
Address customers by name and tailor responses based on their previous interactions.
Offer Quick Options
Provide buttons or options that help users navigate easily.
Update Information Regularly
Add new URLs and update your knowledge base frequently.
Provide Human Assistance Option
Allow users to escalate queries to human agents when needed.

These practices make your chatbot feel authentic, engaging, and truly helpful.

Why Choose Fonada AI

Fonada AI offers everything you need to build powerful AI chat systems without coding.

Here are some of the key advantages:

Simple interface that anyone can use
Multichannel communication across web and WhatsApp
Analytics dashboard to track conversations and engagement
Enterprise-level security
Scalable solution for small and large businesses

Fonada AI is part of the Fonada ecosystem, known for its advanced CPaaS and cloud telephony solutions available at www.fonada.com. This ensures that your chatbot, voice, and message solutions work together seamlessly under one platform.

The Future of AI Chatbots

Conversational AI is shaping the next generation of customer communication. Businesses are now moving from basic FAQs to artificial intelligence chat systems that can learn, predict, and personalize every interaction.

Imagine an open chatbot AI that not only answers queries but also recommends products, schedules meetings, or processes transactions directly within the chat window.

With Fonada AI, this future is already accessible. By combining automation with intelligence, your chatbot becomes a true digital representative of your business.

Conclusion

Creating and deploying a chatbot has never been easier. With Fonada AI, you can build a smart, efficient, and scalable chatbot in just a few steps.

Here’s a quick summary:

Log in to Fonada AI and create your agent.
Choose your preferred channel.
Define chatbot details like name, prompt, and greeting.
Add a knowledge base using URLs.
Deploy the chatbot using the widget code.
Test and improve it.
Integrate it with WhatsApp for extended reach.

Your AI chatbot will now handle customer conversations effortlessly, helping you save time and improve user satisfaction.

To explore more automation and communication solutions, visit www.fonada.com or get started directly at https://platform.fonada.ai/.

Start building your AI chatbot online today and experience how Fonada AI can transform the way you connect with your customers.

FAQs

To create a chatbot, visit https://platform.fonada.ai/, sign in, click on “Create Agent,” and follow the guided steps. You can choose your channel, set your chatbot’s name, description, and system prompt, and add knowledge sources using website URLs.

Absolutely. Fonada AI is designed to be simple and intuitive, requiring no coding skills. Even if you’re not a developer, you can easily create, train, and deploy an AI chatbot online within minutes.

AI chatbots automate routine customer interactions, reduce response times, improve satisfaction, and operate 24/7. They also help gather insights, qualify leads, and reduce support costs, making them an essential part of modern digital communication.

After creating your chatbot, go to your Fonada AI dashboard, generate an API key, and copy the widget code. Paste it inside your website’s HTML body section or share it with your developer. Your chat bot will instantly go live on your website.

Yes, you can fully customize your chatbot’s tone, greeting message, and response style. Fonada AI lets you set a system prompt that defines how your chatbot communicates, ensuring it reflects your brand voice perfectly.

Fonada AI is an advanced platform that allows you to build and deploy intelligent chatbots powered by artificial intelligence. It helps businesses automate conversations, provide instant customer support, and engage users across websites and WhatsApp.