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Top 10 Best Instant Messaging Platforms in India

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Text messaging has driven communication since its inception. Even though the first text message was probably sent more than two decades ago, this mode of communication has only experienced an increase in popular acceptance and usability. Today, about 75 percent of the global population has access to a mobile phone, and trillions of texts are sent daily throughout the globe.

The most popular communication among the younger generations is text messaging, which is largely adopted worldwide. The world is becoming increasingly smaller as the speed of communication and the flow of information increases. As a result of the use of social media and texting, communication is undergoing a significant change.

What Is Instant Messaging?

Internet-based instant messaging (IM) is a technology that allows for real-time communication and media transfer online.

The use of messaging applications makes it simple to connect and communicate with individuals located all over the world. Instant messaging, usually known as IM, is a kind of online communication that connects two or more individuals on a real-time basis for back-and-forth conversation.

AOL Instant Messenger (AIM) popularised direct peer-to-peer communications in instant messaging software, which is now outdated.

While most people consider instant messaging as a method for delivering direct communications, the vast majority of IM applications nowadays use centralized servers to enable the transmission of messages between individuals. Typically, users gain access to the instant messaging platform by installing the client’s application on their preferred device and authenticating it with their contact number. In some instances, a network administrator can control network access.

In recent years, instant messaging has grown to incorporate a wide range of communication features, making it suitable for individual users and for use in professional environments. This expansion has resulted in numerous advantages for individuals and businesses, including improved communication among coworkers and enhanced team efficiency.

Considerations When Choosing an Instant Messaging Service

Key Features:

  • End-to-End Encryption (E2E)
  • Group Chat
  • File Transfer
  • Closed System or Network
  • Unlimited file transfer
  • Sharing the screen
  • Tools for Collaboration
  • Communication in Multiple Modes (voice, text, video calling)
  • Synchronization Across Devices/Platforms (mobile, desktop, web)

The Best 10 Instant Messaging Platforms

Numerous feasible solutions are available for selecting a secure messaging platform that emphasizes data security. As texting is a popular form of communication, especially among the young, mobile app developers are always creating new, better apps. Due to the primary objective of attracting more users to their platform, there is much competition in this field. Here is a list of the best instant messaging platforms you should be aware of –

  1. WhatsApp

WhatsApp is the most popular messaging and chat app in India. Over 200 million people across India are using WhatsApp as their primary means of communication.

WhatsApp started as an IM that lets users immediately transmit text, voice, and video communications.

To the chagrin of telecom service providers, WhatsApp has evolved to include voice and video chat capabilities. Facebook is the owner of the Instant messaging app WhatsApp.

WhatsApp is the most popular chat app, so your friends and business professionals may already have it. If you have a contact for someone stored on your phone, the app will connect you to them instantly, as long as they have an account.


  • Send the same message to several recipients simultaneously.
  • Text-formatting
  • WhatsApp saves mobile data
  • Put chats and groups on mute
  • Control your privacy
  • Share your documents with others.
  • Use WhatsApp from your computer
  • Multi-Mode Communications (voice, text, video calling)

Price: FREE

Users: greater than 200 million

Platforms Supported: iOS, Android, Windows, and Mac.

Must Read: Top 10 Best Virtual Phone Number Providers in India

  1. Telegram

Telegram is a free app that enables users to send audio, video, and text communications to other users worldwide. However, only the app’s “Secret Chat” feature uses end-to-end encryption, despite the app’s boast to be a secure messaging service. Whereas other chat functions are not end-to-end encrypted, they use additional encryption methods and are considered secure.

It is a popular site for heavily encrypted communications.


  • Personal messages can self-destruct
  • Globally distributed servers ensure security and performance
  • API and protocol access
  • There are no limits on how big media and chats can be.
  • Capability to organize groupings of up to 200,000 individuals
  • Using a timer allows for the deletion of messages.
  • Send any document

Price: FREE, ad-free

Users: greater than 200 million

Platforms Supported: Android, iOS, Windows, macOS, and Linux.

  1. Google Hangouts

A hangout, which Google powers, is an incredible way to connect with friends and family. In India, it is a popular instant messenger. Google Hangouts allows users to establish up to 150-person chat groups.

This instant messaging software in India also offers communication features, including free video and audio calling for up to ten individuals in real time. Google Hangouts enables users to collect their contacts in one area. It is the best app for connecting without a contact number in India.


  • Instant messaging with the ability to share emoji, images, videos, and GIFs
  • Chats with up to 250 participants
  • Voice calls
  • HD video calls
  • HD video conferencing for groups (up to 25 people)
  • Video muting abilities
  • Compatibility with numerous systems (iOS, Android)
  • Sharing of the screen
  • Integrations with additional Google services
  • A Chrome extension and web browser support are included.

Price: Free

Users: greater than 2.5 billion

Platforms Supported: Android, iOS, and Google Chrome Extension.

  1. Facebook Messenger

Facebook is the world’s largest social network and the second most popular messaging app. With 105 million users, Facebook Messenger is India’s most popular chat app.

Messenger enables you to communicate for free with any Facebook user. Even if you’re not a Facebook user, you can download the app and make a Messenger profile to use it.

Messenger enables you to send and receive (SMS) text messages, audio calls, and video calls with other Messenger users. You may also contact a person’s computer from your phone and vice versa; this allows you to maintain communication with that person regardless of the technology that they are using.


  • Establish Group Chats
  • Voice or video message recording
  • Play Games
  • Send Your Chat Friend a Map
  • Connect with Automated Bots
  • Use Encrypted Private Conversations

Price: Free

Users: greater than one billion

Platforms Supported: Android, iOS, Windows, macOS, and Linux.

You May Also Like: What is IVR & How It Is Beneficial for Businesses?

  1. Line

The Line is a free, safe messaging app you can use on a PC or several smartphone devices. Japanese engineers initiated this secure instant messaging platform to communicate following the 2011 Tohoku earthquake. The nation’s telecommunications infrastructure was destroyed, so Internet-connected devices were the only method of communication. LINE adopted end-to-end encryption to increase privacy and dubbed the “Letter Sealing” feature shortly after its development. It is accessible to all users but must be manually activated.


  • Letter Sealing
  • Over 10,000 celebrity stickers
  • Follow the official accounts of your favorite artists, celebrities, companies, and television shows for updates and special offers.
  • Share text, images, and videos using Timeline.
  • The “Shake It!” feature allows users to add friends by exchanging contact information and shaking their phones together.
  • Streaming Video

Price: Free

Users: More than 700 million

Platforms Supported: Android, iOS, Windows, and macOS.

  1. Skype 

Microsoft’s Skype is a major contributor to the rising use of messaging apps in India. Indeed, it is among the pioneering chat applications in India.

Skype was one of the first chat applications to become accessible in this country. Skype offers text, voice, and video chat features.

This is one of the popular instant messengers available. Many organizations use Skype to interview applicants who are interested in working remotely.

Skype is used by more than 10.5 million people all over the world. Skype supports group chats. Skype can be used to call mobile phones and landlines anywhere in the world.

However, using Skype to call landlines and mobile phones is a paid service; you must first purchase credits online.


  • Manage contacts and chats
  • Sharing features
  • HD video and audio calls are available.
  • Smart messaging
  • Screen sharing is available
  • Call recording and Real-time subtitles
  • Confidential conversations

Price: Free, Some of Skype’s “premium” features come with a subscription.

Users: greater than 100 million

Platforms Supported: Android, iOS, Windows, macOS, and Linux.

  1. JioChat

Jio’s messaging app, JioChat, is available in India. The Indian popular instant messenger provides text-based chat, HD phone calls, and HD video calls. The major benefit of JioChat is its customization feature.

The app can be used in several regional languages. In addition, JioChat publishes emoticons, stickers, and other material to enrich the user’s experience.

The Indian instant messaging software JioChat enables businesses to communicate with clients via a branded channel. This Indian WhatsApp alternative features brand offers and video stories. In addition, JioChat, one of India’s most popular messaging apps, provides a video conferencing option that allows users to make live video conferences with numerous participants.


  • Voice Assistant
  • Options for Theming
  • Voice calling, video chat
  • Conferencing, messaging platform audio notes,
  • Instant video, doodles,
  • Stickers, in addition to emoticons

Price: FREE

Users: greater than 2 million: 

Supported platforms: Android, iOS, and JioPhone 

  1. Fonada

Fonada, one of India’s most trustworthy and cost-effective bulk SMS marketing platforms, offers instant messaging solutions through its user-friendly, always-accessible cloud platform and comprehensive APIs. In addition, it provides businesses with broadcasting and telecommunications solutions. Consolidate with this all-in-one messenger’s real-time channels, collaboration capabilities, advanced control features, and enterprise-grade security without compromising efficiency. In addition, it is a broadcasting service that helps build customer relationships and raise brand awareness. This IVR software includes adaptive routing and flexible SMS networks for sending customers text, voice, and video messages in bulk.


  • Multi-Dimensional communication
  • Instant communication
  • Improve Productivity and Efficiency
  • Increased Transparency
  • Increased Security
  • Screen sharing

Price: FREE trial offered. Customization is available upon request.

Platforms Supported: Windows and a desktop program.

Also Read: Top 10 Most Popular Bulk SMS Service Providers In India

  1. Signal

Signal is a popular Indian online chat messenger that offers end-to-end data encryption for privacy. This greatest messaging app in India prioritizes the user’s privacy. India’s top instant messaging software supports HD audio and video calling and chat messenger for communication. Signal’s open-source design helps developers adapt the app to their needs.


  • Group messaging
  • Voice and Video Calling
  • Voice Notes
  • Delete for Everyone
  • Storage Management
  • Controls for Media Auto-downloading
  • Complete encryption
  • Protect and Restore

Price: FREE

Users: greater than 40 million

Supported Platforms: A desktop program, iOS, and Android

  1. Kik

Kik is a well-known messaging application in India that allows users to converse anonymously or otherwise. It also allows the user to connect with other people and groups worldwide. Several online communities use Kik to communicate with each other privately.

Users can search for their favorite communities, such as those for anime, current events, national and international news, etc., and contact them immediately. Registration requires no phone number. Instead, choose a username and complete the registration process. Kik also has interactive bots that do activities like play games, offer guidance on what to buy, and keep users updated on the latest news. It is one of India’s most fascinating and greatest chatting apps.


  • One-on-one conversation
  • Send messages, videos, images, gifs, etc.
  • Group conversation (with up to 49 users)
  • Anonymous discussion
  • Promoted Chats enable consumers to follow and communicate with various music, entertainment, and other brands.

Price: FREE

Users: greater than 2.5 million

Supported platforms: Android, iOS, and Windows 

The Major Benefits of Using Instant Messaging 

  • Enhances Flexibility and Mobility
  • Facilitates Group Chat
  • Offers Real-Time Communication
  • Saves Space
  • Cost-effective
  • Maintains a Record
  • It’s Easy to Install
  • It causes less disruption
  • Improves Productivity


Having a business requires maximizing profits. The communication solution you need should be less expensive and more effective in motivating your staff. Consequently, businesses are rapidly adopting mobile applications. You must have an instant messaging service.

In recent years, the best SMS marketing platform’s popularity has exploded. By understanding IM’s uses, benefits, and best practices, each person can fully use technological advances.