about the author
Arun Upadhyay
Meet Arun Upadhyay, the digital marketing wizard specializing in unified communications and cloud telephony. Arun's passion for technology and business communication is evident in his insightful writings about the latest trends in the digital world and cloud telephony. He strives to deliver the right content to users, ensuring they stay up-to-date with the latest advancements in the industry.
Jun 15, 2024
WhatsApp CRM Integration: How to integrate with existing CRM?
WhatsApp is a widely used social media platform, renowned for its ease of messaging and convenience... Read More
May 02, 2024
What Is Contact Center Technology? Types, Benefits, & Trends
Are you still using traditional contact center technology? Is your call center facing losses? If... Read More
Apr 15, 2024
How To Send A Broadcast Message On WhatsApp? Step-By-Step Guide!
WhatsApp has become widely recognized as a leading application in recent times. This has prompted bu... Read More
Apr 11, 2024
What Are Whatsapp Channels ? (+How Do They Work?)
Businesses are increasingly considering WhatsApp channels as their primary mode of promotional strat... Read More
Apr 09, 2024
What Is WhatsApp Business API? The Complete Guide (2024)
WhatsApp Business has a lot of buzz these days. With over 2 billion users worldwide, WhatsApp stands... Read More
Mar 17, 2024
What Is WhatsApp Pay And How Does It Work?
WhatsApp Pay is a payment feature on WhatsApp messaging service – a popular messenger app that... Read More
Mar 14, 2024
Emerging CPaaS Market Trends Set To Shape 2024
Digital communication between businesses and consumers is going through the revolutionary phase whic... Read More
Mar 07, 2024
How Customer Service AI Chatbots Can Streamline Your Business Communication?
The use of AI in chatbots has changed its role into one of the key too... Read More
Mar 03, 2024
How To Get A Virtual Number For WhatsApp? A Step-By-Step Guide
Ever wondered why businesses have started using Virtual number for WhatsApp business account a... Read More
Feb 22, 2024
What Is RCS Messaging? Text Messaging Protocol For Android Users
RCS messaging has a lot of buzz these days, and you might be wondering, what is RCS messaging, how d... Read More
Feb 14, 2024
What Is CPaaS? Communications Platform As A Service
Communications Platform as a Service (CPaaS) means a cloud-based solution that enables businesses to... Read More
Feb 12, 2024
Top 10 Best Virtual Phone Number Providers In India (2024)
Virtual telephone numbers mean that a telephone number is not linked to a definite phone line. Unlik... Read More
Feb 10, 2024
Virtual Call Center: A Cost-Effective Solution For Modern Businesses To Boost ROI
A Virtual Call Center (VCC), or Virtual Contact Center, is a flexible... Read More
Feb 08, 2024
Top 10 Best Virtual Call Center Software Providers For 2024
Good customer service means not just having helpful agents but also fixing customer issues... Read More
Jan 24, 2024
Top 10 Best Bulk Voice Call Service Providers In India For 2024
A Bulk Voice Call service is a useful tool for quickly reaching a large audience. It sends automated... Read More
Jan 05, 2024
Contact Center As A Service (CCaaS): Guide To Maximize Your Call Center Efficiency
Contact Center as a Service (CCaaS) is considered a reliable companion... Read More
Dec 26, 2023
What Is An Inbound Call Center?
An inbound call center, also referred to as an inbound contact center, assists businesses in providi... Read More
Dec 18, 2023
What Is Call Center CRM Software? 5 Best CRM For Call Centers
Call center CRM software efficiently streamlines communication operations within an enterprise. Its... Read More
Dec 11, 2023
What Is Call Scheduling In Call Centers? Benefits And Use Cases
Call scheduling in call centers refers to the process of organizing and planning when employees will... Read More
Dec 01, 2023
What Is Broadcast Messaging? Meaning And Significance
Broadcast messaging is today’s marketing approach to connecting with the target audiences. Thi... Read More
Nov 28, 2023
What Is WiFi Calling & How Does It Work ? (+Detailed Guide)
When you experience cellular service issues, you try to hold your smartphone to the ceiling, avoid c... Read More
Nov 15, 2023
10 Best VoIP Service Providers In 2024
Choosing a dependable (voice over internet protocol) VoIP service providers necessitates thorough re... Read More
Nov 05, 2023
What Is An Auto Dialer Software? (Meaning, Types & Benefits)
Auto dialer software plays a crucial role in managing phone calls efficiently in the business landsc... Read More
Nov 02, 2023
Call Center Scripts Best Practices
Are you the owner of a growing business and satisfied with your current growth rate? If so, now is t... Read More
Oct 09, 2023
How To Get A Temporary Phone Number? (Top 7 Providers)
Temporary phone numbers have become an integral part of today’s business communication, m... Read More
Oct 03, 2023
Cloud Phone System: What Is It And How Does It Work?
Cloud phone systems are designed to assist businesses in achieving their desired growth by offering... Read More
Sep 27, 2023
Cloud Call Center: What Is It & How Does It Work?
Businesses can use a cloud call center software to manage the customer experience via text, email, p... Read More
Aug 21, 2023
What Is Predictive Dialer Software And How It Works?
Business enterprises use automated predictive dialer software to streamline their calling process be... Read More
Jul 27, 2023
Best Call Center Auto Dialer Software: What Is It & Top Providers
Customer-facing departments often manually auto call dial numbers to interact with customers. An aut... Read More
Jul 02, 2023
UCCaaS Vs. VoIP: Understanding The Differences And Making The Right Choice
The world of communication has evolved significantly over the past few... Read More
Jun 23, 2023
SIP Trunking: Everything You Need To Know!
SIP trunking is a digital approach to phone calls and communication that utilizes the internet inste... Read More
Jun 15, 2023
UCCaaS: Empowering Communication And Collaboration In The Digital Age
Unified communications and collaboration (UC&C) is primarily known... Read More
Jun 09, 2023
Benefits Of Chatbots For Your Business
Technological advancements are giving businesses a lot of chances to market their names and improve... Read More
Jun 02, 2023
What Is IP Telephony? Features And Benefits For Business
Hey there, young minds! Have you ever wondered how IP telephony works and transforms our traditional... Read More
May 23, 2023
What Is A2P Messaging (Application To Person Messaging)?
Application-to-person messaging is becoming a popular way for businesses to communicate with custome... Read More
May 12, 2023
How Chatbots Can Help With Conversational Marketing
Chatbots have become vital to conversational marketing since they facilitate automated and pers... Read More
May 08, 2023
How AI In Telecom Is Helping The Industry
Today, connectivity is crucial for everyone. The telecommunications industry has played a crucial ro... Read More
May 01, 2023
Call Management System: A Comprehensive Guide To Call Management Software
Today advanced technological developments have created a realm for smo... Read More
Apr 22, 2023
What Is VoIP? How Does It Work?
The business environment constantly evolves due to technological advancements, customer requirements... Read More
Apr 20, 2023
How To Create Whatsapp Chatbot In 6 Steps [2024]
Businesses are increasingly turning to WhatsApp chatbot, and for good reason. These AI-powered... Read More
Apr 16, 2023
Cloud Contact Center: What Is It & How Does It Work?
With the rise of digital transformation, cloud-based technologies are taking over traditional busine... Read More
Apr 13, 2023
How To Talk To Customers? (Mastering The Art Of Communication)
Introduction – How To Talk To Customers The way you communicate with clients continues to h... Read More
Apr 05, 2023
What Is Voice Broadcasting? (Features, Types & 10 Benefits)
Voice broadcasting is a mass communication technique that delivers pre-recorded voice messages to a... Read More
Mar 19, 2023
11 Customer Engagement Trends Of 2024
IntellWe can start businesses and sell products or services with little investment, even if hundreds... Read More
Mar 02, 2023
Top 10 Customer Engagement Strategies For Your Business
Introduction There are many ways for customer engagement, but which are the best? In this post, w... Read More
Feb 23, 2023
What Is SMS Marketing & How To Do It ? (All You Should Know)
SMS marketing refers to sending marketing messages via text message, a form of opt-in marketing requ... Read More
Jan 30, 2023
Top 7 CPaaS Service Providers For 2024
Communications Platform as a Service (CPaaS) represents a cloud-based solution that enables develope... Read More
Jan 23, 2023
Auto Dialer Software For Business: Definition, Types & Benefits
In today’s fast-paced society, auto dialer software’s are vital for making phone calls.... Read More
Jan 19, 2023
10 Best IVR Service Providers In India
IVR, an “Interactive Voice Response system,” is a vital part of any business today. IVR... Read More
Dec 22, 2022
How Cloud Telephony Can Help You Alleviate Customer Experience?
Building excellent businesses today requires customer-centric practices and assistance. It’s e... Read More
Dec 13, 2022
What Is A Fintech Company: Its Advantages And Impact On Our Lives
Financial technology, a.k.a. fintech, describes new technology that seeks to advance and mechanize t... Read More
Dec 07, 2022
The Ultimate Guide To Click To Call: Get An In-Depth Analysis Here
Getting potential inbound leads is an absolute win for businesses. Offering instant assistance to al... Read More
Dec 04, 2022
What Is 5G Technology? Definition, Advantages & Future Of 5G
5G is the 5th generation cellular network. It is the latest version of global wireless networks afte... Read More
Nov 30, 2022
Definition: Customer Engagement Marketing
Customer engagement marketing has been a prime concern for enterprises of all sizes for decades. Com... Read More
Nov 26, 2022
What Is SMS Verification & How To Choose SMS Verification Service?
What Is SMS Verification? With SMS verification, you can authenticate the identity of a user. Thi... Read More
Nov 15, 2022
How To Make Your Calling Business Future Ready With Cloud Communication Solutions
The cloud is changing how people collaborate, communicate, and do busi... Read More
Nov 14, 2022
Text To Speech: What Is It & How Does It Work For Your Business?
Enhanced user experience is something that all business enterprises prefer to do to serve their cust... Read More
Nov 10, 2022
What Is Cloud Telephony And How Does It Function?
Technological advancements continuously upgrade traditional processes that used to be very hectic an... Read More
Nov 06, 2022
What Is Lead Generation? (+ The Ultimate Guide & Best Practices)
Introduction Are you looking for strategies to generate B2B sales leads? This post lists the top... Read More
Sep 27, 2022
Understanding Inbound And Outbound Meaning For Smooth Business Communication
With the rise of customer service concepts and serving customers throu... Read More
Sep 16, 2022
What Is Call Forwarding And How Is It Different From Call Transfer?
Organizations need to deal with higher call volume; that’s why t... Read More
Sep 15, 2022
What Is Conversational AI And How Does It Work?
Conversational AI Introduction Customers now want digital assistance, instant gratification,... Read More
Sep 11, 2022
Advantages of Chatbots for Businesses & Users | Fonada
The idea of robots taking over the world seems blurred and impossible, and it just appears as a fict... Read More
Sep 08, 2022
Top 9 Benefits Of An IVR Service (Interactive Voice Response)
What Is IVR? IVR is an automated method for callers to engage with a computerized system. In the... Read More
Jun 20, 2022
How Do IVR Service Providers Help Businesses To Grow?
IVR solution or IVR (Interactive voice response) is an automated phone system enriched with mul... Read More
Apr 18, 2022
Boost Your Outbound Call Strategy To Enhance Business Outcome
For many businesses, outbound calls are the primary method for agents to interact with customers. He... Read MoreConvert Leads Into Sales With Fonada
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