Businesses use different digital channels to communicate with customers. Businesses with a low marketing budget must consider cost efficient methods to reach their target audience. This is where text alert mobile messaging can help. Text or SMS notifications can help you reach your customers in real-time instantly. Text alert messages can also help you expand your business and engage with the new potential audience at a lower cost.
Text notifications, however, have many fantastic marketing applications and advantages. Businesses can use them for various reasons, including to send updates and inform users about big changes.
This blog will explore how SMS alerts can help you develop a reliable and effective notification system and why every business needs it.
What are SMS Notifications ?
SMS notifications are out-of-band messages sent in response to a transaction or to inform customers about brand promotions and other essential information. Its goal is to bring customers’ attention to the information within it.
SMS notifications can be sent immediately to a user’s phone or device. This message notification may appear on the device’s messaging application, lock screen, and notification center, among other places. Users can also be notified of a new message in the messaging app via a badge notification.
A message can be sent for various purposes, including promotions or payment confirmations. For example, using SMS in banking can help you send text notifications to inform about a payment. It helps businesses to provide better service and distribute news more quickly and easily.
Text alert messages also give the users options to customise the times and locations they receive notifications under the device’s settings menu.
How Useful Are SMS Notifications?
Marketers can use SMS info to interact with customers at every point in a customer lifecycle. The following are some of the ways businesses can use SMS alert mobile to increase client engagement:
- Promote one-time discounts and sales.
- Send personalized automated marketing flows, such as “welcome,” “abandoned cart, “and” after-purchase” flows.
- Notify customers of order modifications or updates.
- Offer customer service
How Do Text Message Alerts Work?
An SMS notification is a text message from one system to another, usually a mobile phone. An SMS gateway connects the sender and destination. The gateway talks to the cell network’s Short Message Service Centre (SMSC). Then, the SMSC sends the message to the device of the recipient.
Businesses may automate text notifications with an SMS API for smooth communication. An SMS API enables developers to create code for sending and receiving SMS messages.
Why Are Business SMS Notifications So Essential?
SMS notifications enable you to effectively reach your internal teams and external audience in real-time. Here are several reasons SMS notifications help your business become successful.
1. Two-Factor Authentication:
Security is the most important aspect of any application. Two-factor authentication (2FA) through text alert messages allows businesses to protect their consumers’ data and build trust.
2. Increasing the Number of Mobile Phone Users:
Every year, more and more people worldwide use cell phones and other smart devices. SMS notification has become the best method for your online business to capitalize on the growing number of cellphone users. This may be the greatest option to make your store mobile-ready.
3. Excellent Open Rate:
SMS notifications have higher open rates than email, so clients pay more attention. 98% of people who get SMS alerts open and read them, which means you reach more people. Emails have an average 21.33% open rate and a 2.62% click rate. Nearly fifty per cent of users who respond to a CTA in a text notification are likely to make a purchase.
4. Very Quick Delivery:
SMS alert saves time compared to other forms of instant messaging. It relies on the cellular network rather than an active internet connection. Thus, customers receive messages quickly. The typical user responds to an SMS in 90 seconds. Most people always have their phones, so it’s easy to read and reply to SMS messages.
SMS is a simple, reliable communication technique. The notifications are given in real time and have a much higher success rate than traditional channels like email. Notification messages are unlikely to get to the spam folder or miss the customer owing to connectivity issues, unlike email notifications. Once a mobile device is linked to a cellular network, it instantly receives these updates.
6. Cost Effectiveness:
In contrast to social media, you can reach an audience without spending much money on advertising. You can save money and time by switching to SMS notifications for your online store. You can save even more money if you purchase the SMS packages in bulk. All you have to do is find the best bulk SMS service provider. Sending out SMS alerts is a cost-effective strategy for expanding your business’s audience.
7. Focused Marketing:
Getting your message to customers at the right time is crucial in today’s highly competitive business environment. Businesses can deliver customers personalized SMS marketing messages or unique offers via SMS, increasing engagement and revenue.
8. Customer Service:
Customers are now used to instantaneous responses and support. SMS support in contact centres improves client satisfaction and provides fast assistance.
9. Flexible Solution:
SMS notifications are useful for establishing a valuable interaction between your organization and your target audience. The users get personalized news and promotions and buy information in real-time, which boosts engagement, traffic, and sales for your business.
When Should SMS Notifications Be Sent?
Many businesses don’t need a mobile app; not all customers have one. Text notifications are the most efficient and reliable method to distribute time-sensitive messages. You only need a mobile phone number. This leads to SMS notifications as an effective tool for re-engaging inactive consumers with an enticing offer.
SMS notifications are also a great way to get customer feedback because they allow two-way communication. You can initiate an SMS survey by providing a keyword the consumers can use to respond. Asking for feedback during crucial interactions makes it simpler for consumers to express their opinions.
SMS notifications are great for quick responses. For example, users could text for more information if service outage alerts were sent via text message. Send weekly schedule updates and meeting reminders, and allow last-minute schedule modifications by text message by integrating your work calendar with text messaging.
How do SMS Notifications Promote Business Expansion?
Businesses use SMS marketing methods because they have an excellent response rate. Here are a few methods by which SMS notifications can facilitate business expansion.
1. Reach Your Desired Audience:
SMS is the most common type of texting. Over 6 billion people around the world have mobile phones. This presents a tremendous opportunity to expand your reach via SMS and push notifications. Text alert messages let you reach a wider range of people because people of all ages and backgrounds use them.
2. Develop Engaging Content:
SMS alerts can engage subscribers and boost marketing. You can reach people immediately; 95% of them will interact with you in just three minutes. Users must give their express consent to receive marketing texts before they can use this channel for any SMS marketing.
Users can quickly stop using a service if it sends them irrelevant messages, so it’s important to use this chance to make interesting, relevant, and personal content. Customized product suggestions, rewards, and coupons increase CTA engagement and purchases.
3. Boost Brand Loyalty:
Email notification through SMS provides a more intimate feel than other electronic communication. This can help your company connect with your audience on a more human and emotional level, yet some firms fear it. Brand loyalty increases when customers feel they can easily contact you. A loyal customer base can improve overall engagement, build trust in your brand, and spread good word of mouth about your business by writing reviews.
4. Develop A Multi-Channel Marketing Strategy:
It is essential to employ a multi-channel marketing strategy. The first stage is to have a user-friendly web page and mobile application. If you use a variety of marketing approaches, such as email, push notifications, SMS, and more, you will be prepared for success in all channels.
The Best Practices for Sending SMS Messages
- SMS notifications are governed by the standard texting regulations defining the expected business texting practices.
- Customers must opt-in before receiving text messages. Opt-ins should always say what kind of messages the person agrees to receive. If a consumer consents to service text updates, you cannot send them irrelevant offers.
- In most places, you can only text people between certain hours, like 8am and 8pm
- SMS alerts must clearly state a mechanism to opt out via STOP.
Advantages of SMS Notifications:
1. Enhances Client Satisfaction:
Your store can alert customers of order updates with SMS notifications. This can make customers feel better while waiting for updates after ordering. SMS info can increase consumer fulfillment, build trust, and make customers more loyal, leading to more customers returning over time.
2. Prevents Unauthorized Registrations:
Fake registrations and establishing spam accounts are the most typical challenges online store owners face, which may drain their resources. This can be avoided by implementing SMS OTP verification. The admin can enforce SMS OTP verification during account setup and order placement via the SMS notification extension to avoid fraudulent orders.
3. Get More Feedback:
Customer evaluations are a significant factor in establishing trust in online commerce. Store owners can use text messages to remind customers to leave reviews. Store owners can set a delay of a certain number of days following a purchase before sending customers a text alert message reminding them to rate and review their purchase. By implementing SMS notifications, you can reap the numerous advantages of consumer reviews in your store.
4. Effective Order Handling:
SMS notifications can help inform store owners of consumer orders, inquiries, reviews, etc. This can speed up business tasks like order processing and make order processing more efficient.
Amid all the digital channels, SMS is still relevant for marketing and informational purposes. It can help you connect with customers instantly and cost-efficiently. Businesses can use SMS text alert mobile messages and notifications to accelerate growth. It can help you deliver instantaneous value and information to your customers wherever they may be.
Frequently asked questions
1. What is an SMS Notification on My Phone?
An SMS Notification on My Phone is a text message triggered when an event happens in an application, eCommerce store, or website.
2. Is SMS Notification a Text?
An SMS notification is the same as a text message.
3. What Is the Distinction Between Text Messages and SMS?
Text alert messages are sent through a cellular network to the mobile phone. SMS notifications are delivered from a downloaded app to the mobile phone.
4. Why Are SMS Notifications Important?
SMS notifications are important for sending real-time information to your internal teams or external audiences. It is one of the fastest and most efficient methods of delivering a message to customers. At the same time, it does not need a mobile internet connection like chat services, making it easier for a wide range of people.
5. How Do I Get SMS Notifications?
To get SMS notifications on your phone, you can:
- Go to your phone’s settings.
- Go to “Apps and Notifications”.
- Go to “Apps”.
- Go to “Messages”.
- Click “Notifications”.
- Make sure “All Messages notifications” is toggled on.
- Tap “Notifications”.
- Turn on “Incoming messages.”
6. What is an example of an SMS notification?
When someone purchases from an e-commerce store, a confirmation text can be sent. In addition to appointment reminders, alerts regarding emergencies, and SMS marketing campaigns, notification messages can be used for other purposes.