about the author
Arun Upadhyay
Meet Arun, the digital marketing wizard specializing in unified communications and cloud telephony. Arun's passion for technology and business communication is evident in his insightful writings about the latest trends in the digital world and cloud telephony. He strives to deliver the right content to users, ensuring they stay up-to-date with the latest advancements in the industry.
Oct 03, 2024
How Cloud Communication Solutions Can Future-Proof Your Calling Business
The cloud is changing how people collaborate, communicate, and do busi... Read More
Jul 23, 2024
Contact Center Technology: Types, Benefits & Emerging Trends
Are you still using traditional contact center technology? Is your call center facing losses? If... Read More
Jun 15, 2024
WhatsApp CRM Integration: Step-by-Step Guide to Integrate with Existing CRM
WhatsApp is a widely used social media platform, renowned for its ease... Read More
Apr 15, 2024
How to Send a WhatsApp Broadcast Message: Complete Step-by-Step Guide
WhatsApp has become widely recognized as a leading application in rece... Read More
Apr 11, 2024
What Are WhatsApp Channels? Features, Benefits, and How They Work
Businesses are increasingly considering WhatsApp channels as their primary mode of promotional strat... Read More
Apr 09, 2024
What Is WhatsApp Business API? The Complete Guide
WhatsApp Business has a lot of buzz these days. With over 2 billion users worldwide, WhatsApp stands... Read More
Mar 17, 2024
What Is WhatsApp Pay? How It Works, Features & Benefits
WhatsApp Pay is a payment feature on WhatsApp messaging service – a popular messenger app that... Read More
Mar 14, 2024
Emerging CPaaS Market Trends Shaping the Industry in 2026
Digital communication between businesses and consumers is going through the revolutionary phase whic... Read More
Mar 07, 2024
How AI Chatbots Can Improve Customer Service and Streamline Business Communication
The use of AI in chatbots has changed its role into one of the key too... Read More
Mar 03, 2024
How to Get a Virtual Number for WhatsApp Business: Step-by-Step Guide
Ever wondered why businesses have started using Virtual number for Wha... Read More
Feb 22, 2024
What Is RCS Messaging? The Text Messaging Protocol for Android Users
RCS messaging has a lot of buzz these days, and you might be wondering... Read More
Feb 14, 2024
What Is CPaaS? Communications Platform As A Service
Communications Platform as a Service (CPaaS) means a cloud-based solution that enables businesses to... Read More
Feb 12, 2024
Top 10 Virtual Phone Number Providers in India for Business (2026)
Virtual telephone numbers mean that a telephone number is not linked to a definite phone line. Unlik... Read More
Feb 10, 2024
Virtual Call Center: A Cost-Effective Solution For Modern Businesses To Boost ROI
A Virtual Call Center (VCC), or Virtual Contact Center, is a flexible... Read More
Feb 08, 2024
Top 10 Best Virtual Call Center Software Providers For 2026
Good customer service means not just having helpful agents but also fixing customer issues... Read More
Jan 24, 2024
Top 10 Bulk Voice Call Service Providers in India for Businesses in 2026
A Bulk Voice Call service is a useful tool for quickly reaching a larg... Read More
Jan 05, 2024
Contact Center As A Service (CCaaS): Guide To Maximize Your Call Center Efficiency
Contact Center as a Service (CCaaS) is considered a reliable companion... Read More
Dec 26, 2023
What Is an Inbound Call Center? Definition, Functions, and Benefits
An inbound call center, also referred to as an inbound contact center,... Read More
Dec 18, 2023
What Is Call Center CRM Software? 5 Best CRM For Call Centers
Call center CRM software efficiently streamlines communication operations within an enterprise. Its... Read More
Dec 11, 2023
What Is Call Scheduling in Call Centers? Benefits & Use Cases
Call scheduling in call centers refers to the process of organizing and planning when employees will... Read More
Dec 01, 2023
What Is Broadcast Messaging? Meaning And Significance
Broadcast messaging is today’s marketing approach to connecting with the target audiences. Thi... Read More
Nov 28, 2023
What Is WiFi Calling & How Does It Work ? (+Detailed Guide)
When you experience cellular service issues, you try to hold your smartphone to the ceiling, avoid c... Read More
Nov 15, 2023
10 Best VoIP Service Providers in 2026: Features, Pricing, and Reviews
Choosing a dependable (voice over internet protocol) VoIP service prov... Read More
Nov 05, 2023
What Is Auto Dialer Software? Meaning, Types & Key Benefits
Auto dialer software plays a crucial role in managing phone calls efficiently in the business landsc... Read More
Nov 02, 2023
Call Center Scripts: Best Practices for Effective Customer Communication
Are you the owner of a growing business and satisfied with your curren... Read More
Oct 09, 2023
How to Get a Temporary Phone Number: Top 7 Providers
Temporary phone numbers have become an integral part of today’s business communication, m... Read More
Oct 03, 2023
What Is a Cloud Phone System? How It Works and Key Benefits
Cloud phone systems are designed to assist businesses in achieving their desired growth by offering... Read More
Sep 27, 2023
Cloud Call Center: What It Is, How It Works, and Key Benefits
Businesses can use a cloud call center software to manage the customer experience via text, email, p... Read More
Aug 21, 2023
What Is Predictive Dialer Software and How Does It Work?
Business enterprises use automated predictive dialer software to streamline their calling process be... Read More
Jul 27, 2023
What Is Call Center Auto Dialer Software? Best Tools and Top Providers
Customer-facing departments often manually auto call dial numbers to i... Read More
Jul 02, 2023
UCaaS vs VoIP: What’s the Difference and Which Is Better for Your Business?
The world of communication has evolved significantly over the past few... Read More
Jun 23, 2023
SIP Trunking: Everything You Need To Know!
SIP trunking is a digital approach to phone calls and communication that utilizes the internet inste... Read More
Jun 15, 2023
What Is UCaaS? Empowering Communication and Collaboration in the Digital Age
Unified communications and collaboration (UC&C) is primarily known... Read More
Jun 09, 2023
Benefits Of Chatbots For Your Business
Technological advancements are giving businesses a lot of chances to market their names and improve... Read More
Jun 02, 2023
What Is IP Telephony? Features and Benefits for Business
Hey there, young minds! Have you ever wondered how IP telephony works and transforms our traditional... Read More
May 23, 2023
What Is A2P Messaging (Application To Person Messaging)?
Application-to-person messaging is becoming a popular way for businesses to communicate with custome... Read More
May 12, 2023
Boost Your Marketing with Chatbots: Conversational Strategies That Drive Growth
Chatbots have become vital to conversational marketing since they... Read More
May 08, 2023
How Artificial Intelligence Is Helping the Telecom Industry
Today, connectivity is crucial for everyone. The telecommunications industry has played a crucial ro... Read More
May 01, 2023
Call Management System: A Comprehensive Guide to Call Management Software
Today advanced technological developments have created a realm for smo... Read More
Apr 22, 2023
What Is VoIP? How It Works, Benefits, and Use Cases Explained
The business environment constantly evolves due to technological advancements, customer requirements... Read More
Apr 20, 2023
How to Create a WhatsApp Chatbot: Step-by-Step Guide in 2026
Businesses are increasingly turning to WhatsApp chatbot, and for good reason. These AI-powered... Read More
Apr 16, 2023
What Is a Cloud Contact Center and How Does It Work?
With the rise of digital transformation, cloud-based technologies are taking over traditional busine... Read More
Apr 13, 2023
How to Talk to Customers: Mastering the Art of Communication
Introduction – How To Talk To Customers The way you communicate with clients continues to h... Read More
Apr 05, 2023
What Is Voice Broadcasting? Features, Types, and 10 Benefits
Voice broadcasting is a mass communication technique that delivers pre-recorded voice messages to a... Read More
Mar 19, 2023
Top 11 Customer Engagement Trends to Watch in 2026
IntellWe can start businesses and sell products or services with little investment, even if hundreds... Read More
Mar 02, 2023
Top 10 Customer Engagement Strategies That Drive Business Growth
Introduction There are many ways for customer engagement, but which are the best? In this post, w... Read More
Feb 23, 2023
What Is SMS Marketing? How It Works, Strategies & Best Practices
SMS marketing refers to sending marketing messages via text message, a form of opt-in marketing requ... Read More
Jan 30, 2023
Top 7 CPaaS Service Providers For 2026
Communications Platform as a Service (CPaaS) represents a cloud-based solution that enables develope... Read More
Jan 23, 2023
Auto Dialer Software Explained: Definition, Types, and Business Benefits
In today’s fast-paced society, auto dialer software’s are... Read More
Jan 19, 2023
Top 10 IVR Service Providers in India: Features, Pricing, and Reviews (2026)
IVR, an “Interactive Voice Response system,” is a vital pa... Read More
Dec 22, 2022
How Cloud Telephony Improves Customer Experience
Building excellent businesses today requires customer-centric practices and assistance. It’s e... Read More
Dec 13, 2022
What Are Fintech Companies? Meaning, Benefits, and Industry Impact
Financial technology, a.k.a. fintech, describes new technology that seeks to advance and mechanize t... Read More
Dec 07, 2022
What Is Click-to-Call? How It Works, Benefits, and Business Use Cases
Getting potential inbound leads is an absolute win for businesses. Off... Read More
Dec 04, 2022
What Is 5G Technology? Definition, Benefits & Future Use Cases
5G is the 5th generation cellular network. It is the latest version of global wireless networks afte... Read More
Nov 30, 2022
Definition: Customer Engagement Marketing
Customer engagement marketing has been a prime concern for enterprises of all sizes for decades. Com... Read More
Nov 26, 2022
What Is SMS Verification & How To Choose SMS Verification Service?
What Is SMS Verification? With SMS verification, you can authenticate the identity of a user. Thi... Read More
Nov 14, 2022
What Is Text to Speech? How It Works & Business Use Cases
Enhanced user experience is something that all business enterprises prefer to do to serve their cust... Read More
Nov 10, 2022
Cloud Telephony Explained: What It Is, How It Works & Benefits | Fonada
Technological advancements continuously upgrade traditional processes... Read More
Nov 06, 2022
What Is Lead Generation? (+ The Ultimate Guide & Best Practices)
Introduction Are you looking for strategies to generate B2B sales leads? This post lists the top... Read More
Sep 27, 2022
Inbound vs Outbound Communication: What’s the Difference in Business?
With the rise of customer service concepts and serving customers throu... Read More
Sep 16, 2022
Call Forwarding vs Call Transfer: What’s the Difference and How Do They Work?
Organizations need to deal with higher call volume; that’s why t... Read More
Sep 15, 2022
What Is Conversational AI? How It Works and Key Use Cases
Conversational AI Introduction Customers now want digital assistance, instant gratification,... Read More
Sep 11, 2022
Why Businesses Use Chatbots: Top Advantages for Growth | Fonada
The idea of robots taking over the world seems blurred and impossible, and it just appears as a fict... Read More
Sep 08, 2022
Top 9 Benefits Of An IVR Service (Interactive Voice Response)
What Is IVR? IVR is an automated method for callers to engage with a computerized system. In the... Read More
Sep 06, 2022
How IVR Service Providers Improve Customer Experience and Business Growth
IVR solution or IVR (Interactive voice response) is an automated... Read More
Apr 18, 2022
How to Boost Your Outbound Call Strategy for Better Business Results
For many businesses, outbound calls are the primary method for agents... Read MoreConvert Leads Into Sales With Fonada
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